Part Time Management and Career Development

20 hours ago


Garner, North Carolina, United States Michaels Full time
Job Summary

We are seeking a highly motivated and experienced Store Operations and Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading and developing a high-performing team, and driving sales growth through effective store operations.

Key Responsibilities
  • Customer Experience
    • Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
    • Lead the omnichannel processes to ensure seamless customer interactions across all touchpoints.
  • Team Leadership
    • Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
    • Ensure all front-end policies and procedures are followed, and achieve individual and team KPIs.
  • Store Operations
    • Plan and lead the execution of class and in-store events in accordance with Company programs.
    • Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
    • Assist with cash reconciliation and bank deposits, and participate in the performance management process.
  • Training and Development
    • Train, observe, and coach the customer experience team to achieve results and support Talent Development.
    • Utilize leadership competencies for continued self-development and growth.
  • Additional Responsibilities
    • Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner.
    • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
    • Cross-train in Custom Framing selling and production, and lead the delivery of high-quality custom framing solutions in select stores.
Requirements
  • Retail management experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
What We Offer

Michaels is committed to providing a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and inclusive work environment.



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