Human Services Case Management Specialist II

1 week ago

Dover, Delaware, United States DelDOT Full time

Overview

Contribute to the Mission of DelDOT

At the Delaware Department of Transportation (DelDOT), our goal is to enhance the quality of life for Delaware residents by promoting health, well-being, and self-sufficiency while safeguarding vulnerable populations. We focus on empowering individuals and families across various life domains.

We provide a range of career opportunities and are committed to attracting and retaining talented professionals eager to make a positive impact in their communities. DelDOT is an excellent place to advance your career.

Position Summary

The individual in this role will be responsible for the assessment, referral, and case management of clients involved with specialty courts. Clients may be located within the community or correctional facilities. Responsibilities include: maintaining detailed case notes, conducting urine monitoring for drug screenings, providing front desk support, referring clients to appropriate care levels, tracking client progress through regular face-to-face meetings, reporting to the court during status hearings, conducting assessments and interviews within correctional settings, and assisting clients in accessing medical, housing, educational, and other necessary services to support their needs. A hybrid remote work schedule is available.

Key Responsibilities

The key responsibilities outlined below are essential functions common to all positions within this classification and are not intended to be an exhaustive list of all job duties for any one position. This classification is distinct from that of a licensed Social Worker, as employees in this role do not perform the following tasks: diagnose mental, emotional, behavioral, addictive, or developmental disorders; conduct related client assessments or evaluations; provide psychotherapeutic treatment; or develop and implement treatment plans based on assessments. An employee in this role may participate as a member of a multidisciplinary team to implement behavioral health services or treatment plans in accordance with relevant regulations.
  • Conduct interviews with clients, families, or professional sources to identify the client's needs for various health and human services, which may encompass employment, job search assistance, and basic skills development.
  • Create a comprehensive, cost-effective service plan utilizing internal resources, referrals, contracted providers, or institutions (Service plans may include job training, housing assistance, general public assistance, in-home services, or skill development).
  • Perform ongoing monitoring and evaluation of service delivery to ensure optimal quality and efficiency; authorize and recommend necessary modifications.
  • Maintain thorough case records, summaries, statistical reports, and complete required documentation.
  • Establish effective working relationships with clients, families, community members, and professional contacts.
  • Provide guidance and relevant information to connect clients with essential services, including protective and adoption services.
  • Offer information and case coordination on-site, via email, or telephone to individuals or groups.
  • Respond to inquiries regarding services for clients, families, community members, and government agencies.
  • May provide supportive casework to clients before, during, or after hospitalization based on physician recommendations.
  • Utilize automated information systems and software to research, review, evaluate, and report on health and human service data.
  • Communicate and interact effectively with diverse populations across various cultures, abilities, genders, ethnicities, ages, and races.
  • Perform other related duties as required.

Qualifications

JOB REQUIREMENTS for Human Services Case Management Specialist II Candidates must possess education, training, and/or experience demonstrating competence in each of the following areas:
  • Six months of experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet individual human service needs.
  • Six months of experience in making recommendations as part of a client's service plan, such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
  • Six months of experience interpreting laws, rules, regulations, standards, policies, and procedures.
  • Six months of experience using an automated information system to enter, update, modify, delete, retrieve, and report on data.
  • Six months of experience in narrative report writing.

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