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Leave Management Specialist

2 months ago

Dover, Delaware, United States Randstad Full time
Job Overview

Remote Position - Equipment Provided
Contract Duration: 6 months (with potential for extension)
Experience Required: Leave Management

The Leave Management Specialist plays a crucial role in overseeing and administering the leave process. This includes responsibilities in analytics, planning, reporting, technical support, systems management, and project assistance. The specialist will address inquiries and concerns from employees, managers, business partners, and external stakeholders regarding policies and procedures through effective communication and case management.

This position aims to meet established service levels and business performance objectives, delivering a comprehensive range of services while meticulously documenting all cases in the management system.

Compensation: $25 - $28 per hour
Shift: First
Working Hours: 8:30 AM - 5 PM
Education Requirement: Associate Degree


Key Responsibilities

  • Manage leave applications within the PeopleSoft system.
  • Ensure accurate record-keeping for employees on leave.
  • Draft and distribute correspondence regarding leave status, compensation, benefits, and return-to-work details.
  • Collaborate with occupational health professionals on the return-to-work process.
  • Investigate leave-related issues, initial escalations, and individual employee inquiries.
  • Educate employees, department heads, and timekeepers on leave protocols and time reporting.
  • Provide insights on leave policies, federal/state regulations, and collective bargaining agreements.
  • Address customer inquiries across various channels (phone, email, chat, etc.), prioritizing and resolving them efficiently.
  • Assist with payroll tasks to support leave timekeepers, including data entry and report verification.
  • Guide timekeepers on accurate time reporting during leaves.
  • Engage with vendors to ensure correct payments of disability and MAPFML benefits.
  • Offer analytical and operational support for leave records.
  • Thoroughly document cases in the management system, updating processes as required.

Required Skills

  • Benefits Administration
  • FMLA Knowledge
  • Leave Management
  • Proficiency in PeopleSoft
  • ServiceNow Experience
  • Human Resources Expertise
  • SharePoint Skills
  • Microsoft Office Proficiency
  • Prioritization Skills
  • Organizational Skills
  • Telephone Communication

Qualifications

  • Years of Experience: 2 years
  • Experience Level: Experienced

Randstad is a leading organization in connecting talented individuals with outstanding companies. Our dedicated agents are committed to understanding your employment needs and diligently working to align your skills and qualifications with suitable job opportunities. We offer a range of employment options, including temporary, temporary-to-permanent, and permanent positions.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Randstad provides a comprehensive benefits package, including health coverage, an incentive and recognition program, and 401K contributions (subject to eligibility).