Field Service Operations Manager

6 days ago


Jersey City, New Jersey, United States Kindred Full time

**Job Summary**

At Kindred, we are on a mission to build human-like intelligence in machines. As a Field Service Operations Manager, you will play a critical role in ensuring the quality of services provided to our customers.

**Key Responsibilities**

• Build and manage a team of highly skilled service technicians responsible for enhancing the quality of services provided to customers.

• Develop subject matter expertise on the hardware and software components of our robotics systems.

• Troubleshoot and diagnose issues remotely, and as needed, visit customer sites to complete repairs.

• Maintain customer SLAs for resolution time on challenging field issues.

**Requirements**

• 1-2 years prior management experience

• Excellent project management, analytical, problem-solving, communication, and organization skills.

• Highly developed communication skills, both written and verbal, including the ability to prepare high-level reports for executives and external parties.

• Knowledge of industrial automation, including PLCs, wiring diagrams, VFDs, pneumatic systems, etc.

• Experience with Fanuc robotic arms.

• Machine safety knowledge and training.



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