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Cloud Services Operations Manager
2 months ago
As a pivotal member of the Corporate Technology division, you will oversee the management and enhancement of our enterprise systems. This role emphasizes a flexible hybrid work model, ensuring a balance between remote and in-office responsibilities.
Key Responsibilities:
- Lead the design, development, and maintenance of enterprise systems that optimize workforce productivity through cloud technologies.
- Ensure the creation of secure, scalable, and highly available solutions that comply with enterprise policies and industry standards.
- Drive exceptional customer service and technical excellence within the IS&T team, enhancing the overall reputation of the group.
- Foster a culture of continuous improvement across operations, engineering, and development teams, focusing on measurable efficiency and process enhancements.
Specific Duties:
- Manage the operational support team to ensure efficient service delivery across all technical environments.
- Regularly assess compliance with enterprise standards and initiate necessary remediation and optimization efforts.
- Collaborate with vendors and IT personnel for technical design, implementation, and troubleshooting.
- Provide strategic design guidance to business partners to maximize the use of selected technologies.
- Implement improvements in team services through innovative technologies, refined processes, and comprehensive training.
- Develop automation and documentation for repeatable design patterns to enhance system efficiency.
- Oversee technical programs and projects through all execution phases, ensuring timely completion.
Success Metrics:
- Contribute to the innovation and optimization of company technologies.
- Document project plans and track progress, ensuring projects meet their initial deadlines.
- Receive positive feedback from business partners regarding support services.
- Maintain a positive rapport with team members and leaders within the organization.
Qualifications:
- Proven ability to cultivate effective working relationships across all organizational levels.
- Strong desire to explore and implement innovative solutions to complex challenges.
- Excellent communication skills, both written and verbal, with a collaborative approach to teamwork.
- Flexibility in work hours, including availability for nights and weekends as necessary.
- Minimum of 3 years of relevant experience, with a bachelor's degree.
- Experience in designing, managing, and supporting enterprise infrastructure systems.
- Proficiency in networking concepts and experience with Microsoft Windows and MAC operating systems.
- Familiarity with public cloud services, particularly Azure and AWS.
- Understanding of ITSM methodologies and practices.
- Experience with database platforms and CI/CD tools, with a focus on automation.
- Strong customer service skills and experience in creating technical documentation.
- Ability to travel domestically and internationally as required.
About Verisk: Verisk has been a leader in data analytics and technology for over 50 years, providing value to the global insurance industry. We are committed to fostering an inclusive and diverse workplace culture, recognized as a Great Place to Work.
