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Cloud Services Operations Manager
2 months ago
As a pivotal member of the Corporate Technology division, you will oversee our enterprise systems. This role is integral to enhancing workforce productivity through innovative cloud solutions.
Key Responsibilities:
- Design and implement enterprise systems that optimize workforce efficiency using cloud technologies.
- Ensure the development and maintenance of secure, scalable, and reliable solutions that comply with industry standards and enterprise policies.
Goals and Objectives:
- Elevate the reputation and capabilities of the IS&T team by delivering exceptional service and technical expertise to both internal and external stakeholders.
- Foster a culture of continuous improvement within operations and engineering, leading to measurable enhancements in efficiency and cost-effectiveness.
Specific Duties:
- Manage the team to provide effective operational support across all environments.
- Regularly assess compliance with enterprise standards and initiate necessary optimizations.
- Collaborate with vendors and IT personnel for technical design and issue resolution.
- Guide business partners in maximizing the use of selected technologies and solutions.
- Implement improvements in service delivery through innovative technologies and refined processes.
- Create and maintain documentation and automation for repeatable design patterns to enhance system efficiency.
- Lead technical programs and projects through all execution phases.
Success Metrics:
- Contributions to innovation, security, and optimization of company technologies.
- Successful project planning and execution within established timelines.
- Positive feedback from business partners and team members.
Qualifications:
- Proven ability to build effective relationships across all organizational levels.
- A strong desire to learn and implement innovative solutions to complex challenges.
- Excellent communication skills and a collaborative approach to teamwork.
- Flexibility in work hours, including availability for occasional nights and weekends.
- Minimum of 3 years of relevant experience with a bachelor’s degree.
- Experience in designing and managing enterprise infrastructure systems.
- Familiarity with networking concepts and cloud services, particularly Azure and AWS.
- Experience with ITSM methodologies and database platforms.
- Strong customer service skills and experience in technical documentation.
Verisk is committed to fostering an inclusive workplace that values diversity and innovation. We are looking for talented individuals to help us transform data into actionable insights for our clients.
