Senior Retail Sales Leader

2 weeks ago


Highland, California, United States San Manuel Band of Mission Indians Full time

The Senior Retail Sales Leader is a proactive individual who embraces innovation and strives to make a significant impact within the retail environment. This position exemplifies superior sales techniques and plays a crucial role in achieving operational excellence within the Retail Department. By working collaboratively with team members, the Senior Retail Sales Leader guarantees that every customer has an outstanding shopping experience.

  • Assist the Retail Supervisor in mentoring Retail Sales Associates to achieve sales objectives by showcasing effective practices and overseeing daily operations in the Supervisor's absence.
  • Oversee and verify Point of Sale transactions, ensuring precision, and manage register reconciliations at the conclusion of shifts. Promptly report any discrepancies for financial assessment.
  • Improve store productivity by implementing streamlined operational procedures, upholding visual merchandising standards, and optimizing product flow to enhance customer satisfaction.
  • Ensure the store maintains cleanliness, health, and safety protocols to create a secure and enjoyable shopping atmosphere.
  • Facilitate pre-shift meetings to promote effective communication and team alignment.
  • Perform additional responsibilities as required to support departmental functions efficiently.

Education/Experience/Qualifications

  • A High School diploma or GED is mandatory.
  • A minimum of two years of experience in customer service is essential, with a preference for experience in the retail sector.
  • Prior leadership experience is beneficial.
  • Strong organizational capabilities, exceptional verbal and interpersonal communication skills, and proficiency in engaging with customers, peers, and management.
  • Ability to meet or surpass sales and customer service expectations.
  • Comfortable interacting with the public and possessing basic computer skills in Microsoft Word, Excel, and Outlook.
  • Ability to maintain a positive and professional demeanor, even in high-pressure situations.

Certificates/Licenses/Registrations

Depending on the requirements of the San Manuel Tribal Gaming Commission, securing and maintaining a gaming license may be necessary.

Company Overview

Yaamava' Resort & Casino at San Manuel is committed to the future, growth, and well-being of its employees, providing necessary accommodations as mandated by law. As a leading employer in the Inland Empire, San Manuel emphasizes the welfare of its team members.

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