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Customer Engagement Specialist

2 months ago

Highland, California, United States San Manuel Band of Mission Indians Full time

The position of Retail Sales Associate at San Manuel Casino is ideal for those who thrive on customer interaction and delivering exceptional guest experiences. In this role, you will be integral to the team's success through your sales acumen and professionalism. Your primary responsibility will be to create unforgettable moments for guests while embodying the values of the Tribal Community.

Key Responsibilities:
  • Providing guests with exemplary customer service and maintaining a prominent presence.
  • Interacting with customers, offering education, and concentrating on achieving performance targets.
  • Proactively selling and delivering solutions that surpass guests' expectations.
  • Accurately processing retail transactions and ensuring a balanced cash drawer.
  • Restocking inventory and maintaining appealing merchandise displays.
  • Informing guests about available benefits and promotions.
  • Carrying out additional tasks to support departmental operations.
Requirements:
  • High School Diploma or GED is required.
  • Experience in guest service is preferred.
  • Strong verbal and interpersonal communication skills.
  • Ability to meet or exceed sales objectives and excel in customer service.
  • Familiarity with Point of Sales systems, with necessary training.
  • Capability to multitask in a dynamic environment.
  • Consistently maintaining a positive and professional attitude.
Certificates/Licenses/Registrations:
  • Potential to obtain and retain a gaming license (subject to the San Manuel Tribal Gaming Commission's discretion).
  • Valid driver's license with a satisfactory driving record.
  • Successful completion of a background investigation to secure and maintain a Class 'A' Gaming license.

San Manuel Band of Mission Indians and San Manuel Casino are committed to the well-being and development of their employees, making reasonable accommodations when necessary.