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Senior Premium Sales Executive

2 months ago

Louisville, Kentucky, United States Churchill Downs Racetrack LLC Full time
Job Overview

POSITION SUMMARY
As a Senior Premium Sales Executive at Churchill Downs Racetrack LLC, you will play a pivotal role in cultivating relationships with high-end and VIP clientele, ensuring exceptional service while driving sales in our exclusive Premium sections, particularly during major events. Your primary focus will be on outreach to prospective clients, leveraging referrals, and networking to renew and introduce new premium offerings to both corporate and individual customers. This role also encompasses supporting the daily operations of the Premium Business division to guarantee we deliver unparalleled customer service.

KEY RESPONSIBILITIES:

  • Achieve or surpass all sales targets set by the Executive Team.
  • Market and sell all Premium services offered by Churchill Downs Racetrack through proactive outreach.
  • Generate new leads through innovative strategies as well as traditional methods.
  • Conduct engaging sales presentations and meetings, both virtually and face-to-face.
  • Execute effective deal closures and informative sessions.
  • Assist in managing the logistics of major events and provide customer support on race days.
  • Deliver outstanding service to existing Premium members and facilitate their renewals.
  • Collaborate with the Premium Business team to foster a sales-oriented culture and ensure a superior customer experience.
  • Lead initiatives to enhance our CRM strategies.
  • Support administrative functions within the Premium Business team to maintain compliance with established procedures.
  • Address customer inquiries and ensure efficient resolution of issues.
  • Provide prompt feedback to management regarding service disruptions or customer feedback.
  • Work with various departments to coordinate ticketing and seating for major events.
  • Perform additional tasks as required.

EXPECTATIONS:

  • Comply with all company policies and procedures.
  • Represent Churchill Downs with professionalism in all interactions.
  • Manage workload effectively and demonstrate flexibility.
  • Exhibit respect for colleagues and thrive in a team environment.

QUALIFICATIONS:
To excel in this role, candidates must demonstrate proficiency in the following areas:

  • Extensive experience in premium sales, particularly in sports or entertainment venues, with a strong understanding of the needs of Premium & VIP clients.
  • Proficient in standard software applications.
  • Creative, enthusiastic, and possess excellent interpersonal abilities.
  • Availability to work during major events and race days.
  • Willingness to commit to extended hours, including evenings, weekends, and holidays.
  • Experience engaging with high-profile clients, including dignitaries and celebrities.
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Familiarity with the public and/or knowledge of the horse racing industry is preferred.
  • Proficient in Microsoft Office and adaptable to new technologies.

EDUCATION AND EXPERIENCE:
A Bachelor's degree or equivalent experience is preferred.

LANGUAGE SKILLS:
Ability to communicate effectively with diverse audiences, both verbally and in writing, especially under pressure.

MATHEMATICAL SKILLS:
Competence in applying mathematical principles to assess costs, returns, and performance metrics.

REASONING ABILITY:
Ability to identify problems, gather relevant data, and draw logical conclusions.

PROBLEM-SOLVING SKILLS:
Demonstrated discretion in making recommendations regarding event details and client options.

WORKING CONDITIONS:

  • Travel: No travel outside of the local area is required.
  • Physical Demands: Ability to lift up to 10 pounds.
  • Work Environment: Primarily office-based, with attendance required at events.

This position is primarily conducted in an office setting within a sports and entertainment venue. Events may occur outside of regular business hours, including weekends and holidays. The role requires mobility throughout the facility and the ability to stand for extended periods. Reasonable accommodations will be made for individuals with disabilities.

Churchill Downs Racetrack LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.