Freight Operations Manager
7 days ago
We are seeking a highly skilled Freight Supervisor to join our team at Joann. The successful candidate will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making Joann their happy place.
Key Responsibilities- Customer Experience
- Greets every customer and uses the F.A.S.T. service model to meet their needs
- Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
- Inventory Management
- Performs on-hand counts of merchandise throughout the back room and sales floor to ensure all inventory is accounted for
- Receives and unloads truck deliveries with close attention to detail and ensures freight is organized and undamaged
- Processes freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary
- Cleans and organizes the back room and maintains high standards in the cleanliness and quality of their work area
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
- Process Improvement
- Consults with store management regarding inventory discrepancy and product flow issues to reduce shrink
- Merchandises product in a way that catches the customer's attention and promotes sales
- Constantly improves processes and seeks innovative ways to create a better flow of inventory throughout the store
- Leadership
- Works closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor
- Oversee and direct the work of the merchandise and replenishment team to maintain backroom organization, 100% in stock on the sales floor, and accurate planogram execution
- Partners with store management to align scheduled hours with the inbound product flow to create full workload coverage
- Trains team members in freight processing and stocking activities
- Education
- Minimum - High School Diploma or equivalent
- Experience
- Minimum - 1+ years experience in customer-centric environment
- Preferred - Previous supervisory experience
- Stand during an entire shift (other than normal break time)
- Continuously walk around all areas of the store throughout shift
- Read written instructions, reports, and other information on paper and computer screens
- Orally communicate with customers and other team members on consistent basis throughout their shift
- Input data on computer keyboard and handheld units
- Use 2-way radios (hear incoming messages and provide verbal response)
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor
- Lift, place, and arrange items on shelves and racks
- Bend down and reach above head
- Climb and descend ladder
- Individually lift up to 49 pounds, and group lift up to 97 pounds
- Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year
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