Healthcare Operations Manager

1 week ago


Peoria, Illinois, United States Massage Envy Full time
About the Role

We are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at Massage Envy. As a key member of our management team, you will be responsible for overseeing the daily operations of our wellness center, ensuring that our clients receive exceptional service and that our team members are motivated and empowered to deliver their best.

Key Responsibilities
  • Client Experience: Ensure that every client has a positive and memorable experience at our wellness center, from the moment they walk in the door to the moment they leave.
  • Team Management: Lead and motivate a team of skilled massage therapists, estheticians, and customer service experts to deliver exceptional service and achieve their full potential.
  • Business Operations: Oversee the day-to-day operations of the wellness center, including managing inventory, deposits, and ensuring compliance with relevant labor and employment laws.
  • Marketing and Sales: Develop and implement marketing and sales strategies to drive membership growth and boost retail sales.
  • Performance Management: Regularly assess team member performance, provide feedback and coaching, and implement plans to improve performance and achieve business objectives.
Requirements
  • Leadership Experience: Proven experience in a leadership role, with a track record of success in managing teams and driving business results.
  • Business Acumen: Strong understanding of business operations, including finance, marketing, and sales.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, clients, and stakeholders.
  • Problem-Solving Skills: Ability to think critically and solve problems effectively, with a focus on finding solutions that benefit the business and its stakeholders.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package that recognizes your value and contributions to our team.
  • Opportunities for Growth: A dynamic and supportive work environment that offers opportunities for professional growth and development.
  • Wellness Benefits: A comprehensive wellness program that prioritizes your physical and mental well-being.


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