IT Operations Manager
2 months ago
Position Overview:
Join Caterpillar Inc. and Make an Impact
At Caterpillar, we are a global community dedicated to not only our work but also to supporting one another. We are innovators, problem solvers, and builders of a sustainable future, committed to enhancing the quality of life in our communities.
IT Operations Manager
Role Summary:
The IT Operations Manager is responsible for overseeing the primary support and execution functions within the Enterprise Applications division of GIS. This pivotal position ensures that our users have access to a streamlined, effective, and user-friendly support system. The role is also accountable for leading the Continuous Improvement initiatives within the department, focusing on enhancing automation, monitoring, and analytical capabilities.
Key Responsibilities:
- Guide, mentor, and cultivate high-performing IT teams, promoting a collaborative and results-driven work culture.
- Manage multiple priorities and business needs effectively.
- Develop and oversee the IT budget for the designated area.
- Provide top-tier IT services through exemplary service level management practices, adapting to evolving business requirements.
Ideal Candidates Will Possess:
- Experience in managing substantial contracts for managed services.
- A background in Lean methodologies or Continuous Improvement.
- The ability to bridge the gap between technical and business terminology.
- Proven leadership experience in the IT sector.
Essential Skills:
Business Insight: Understanding of business principles, tools, and processes necessary for informed decision-making within the organization. Analytical Thinking: Familiarity with decision-making processes and relevant tools. Persuasion: Knowledge of effective strategies for influencing others. Organizational Development: Awareness of the need for continuous evolution to maintain competitiveness. Leadership Skills: Proficiency in leadership concepts and the ability to inspire others towards achieving goals. Workforce Development: Understanding of the key competencies required for success. Resource Management: Recognizing the importance of leveraging external resources when necessary. IT Systems Oversight: Knowledge of Information Technology systems.
Qualifications:
A degree or equivalent experience is preferred.
Additional Information:
- This position requires a hybrid work model with a combination of onsite and remote work.
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