Senior ServiceNow Administrator

6 days ago


St Louis, Missouri, United States Armanino Full time
About the Role

Armanino is seeking a highly skilled ServiceNow Senior Systems Administrator to join our team. As a key member of our IT organization, you will be responsible for the administration, maintenance, and support of our ServiceNow platform.

Key Responsibilities
  • Administer and maintain the ServiceNow platform, ensuring optimal performance and stability.
  • Develop and implement solutions to resolve support issues and improve platform operations.
  • Collaborate with cross-functional teams to develop and implement new features and functionality.
  • Provide technical guidance and support to stakeholders, including training and documentation.
  • Stay up-to-date with the latest ServiceNow features and functionality, and implement best practices for platform management.
  • Develop and maintain technical documentation, including process and procedure guides.
  • Collaborate with the IT team to identify and implement process improvements.
  • Develop and implement scripts and integrations to enhance platform functionality.
  • Provide technical support and troubleshooting for platform-related issues.
Requirements
  • Bachelor's degree in technology, business, or related field.
  • Minimum 5 years of experience as a ServiceNow Administrator or administration of the ServiceNow platform.
  • Minimum 5 years of hands-on experience with ServiceNow components, including Service Catalog, ITSM, CSM, Asset Management, Release Management, CMDB, Knowledge, and Self-service Portal.
  • Experience in a client-facing role with requirements gathering, developing, and implementing information technology solutions.
  • ServiceNow System Administrator certification is required.
  • Expertise with technical ServiceNow components, including business rules, client scripts, UI policies, actions, UI pages, and macros.
  • Proficiency with SQL Query, HTML, XML, JavaScript, Jelly, jQuery, Bootstrap, and Angular JS.
  • Experience and understanding of best practices with the ServiceNow Platform, Production Operations, Change Control, and Security.
  • Experience with creating and managing technical documentation.
  • Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers.
Preferred Qualifications
  • ServiceNow Implementer Certifications, such as ITSM, SPM, or CSM.
  • ITIL certification.
About Armanino

Armanino is a leading professional services firm that provides audit, tax, and consulting services to clients across various industries. We are committed to delivering exceptional client service and building long-term relationships with our clients. Our team is passionate about innovation and continuous improvement, and we are always looking for talented individuals to join our team.



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