CMDB Administrator

Chenega MIOS SBU is seeking a highly skilled CMDB Administrator to join our team. As a CMDB Administrator, you will be responsible for assisting in the development, management, and maintenance of the Configuration Management Database (CMDB) within our organization's ITIL framework.

• CMDB Development and Maintenance: Assist in ensuring that all IT assets and their configurations are accurately recorded, managed, and maintained to support IT service management processes.
• CMDB Support: Support the development and maintenance of the CMDB, ensuring all IT assets and configuration items (CIs) are accurately recorded.
• CMDB Policy and Procedure Development: Assist in defining and implementing CMDB policies, processes, and procedures in alignment with ITIL best practices.
• CMDB Auditing and Compliance: Support the regular audit of the CMDB to ensure data integrity and compliance with organizational standards.
• Document Management: Aid in the management of document relationships between CIs and ensure that all dependencies and changes are accurately reflected in the CMDB.
• Change Management: Ensure proper version control and documentation of changes to CIs.
• ITIL Process Integration: Assist in the coordination with other ITIL process managers to ensure smooth integration of configuration management processes.
• Data Validation and Reconciliation: Conduct regular data validation and reconciliation activities to maintain the accuracy and completeness of the CMDB.
• Discrepancy Resolution: Identify and resolve discrepancies in the CMDB data.
• Automated Tool Implementation: Support in the implementation of automated tools for data discovery and CI tracking.
• IT Service Management Support: Work closely with IT service management, change management, and incident management teams to ensure the CMDB supports their processes.
• Asset Management Support: Collaborate with IT asset management teams to synchronize asset and configuration data.
• Training and Support: Assist senior members in providing CMDB training and support to end-users and stakeholders.
• Reporting and Analysis: Generate and analyze reports on CMDB data to support decision-making and continuous improvement initiatives.
• CMDB Optimization: Provide insights and recommendations based on CMDB data to optimize IT asset and configuration management.
• CMDB Compliance: Assist in ensuring CMDB compliance with internal policies, industry standards, and regulatory requirements.
• Audit Participation: Participate in internal and external audits related to configuration management.

• Education: Bachelor's Degree and 3+ years of relevant experience or Associate's Degree and 5+ years of relevant experience or High School Degree and 8+ years of relevant experience.
• Clearance: Active TS/SCI clearance.
• Certification: ITIL Foundations Certification desired.
• Experience: Experience to include but not limited to: Development, management, and maintenance of CMDB, IT asset management, ITIL framework and its application to configuration management.

• Critical Thinking: Ability to think critically and solve complex issues.
• Teamwork: Ability to work with other teams and stakeholders to ensure mission success.