Advanced Product Management Administrator
2 weeks ago
Enterprise Mobility Inc. stands as the premier global car rental service provider, leading the charge in mobility and technological advancements. We rank among the foremost travel enterprises, surpassing numerous airlines, cruise lines, and hotel chains. Regardless of the transportation hurdles our clients encounter, we are equipped with innovative solutions.
With a presence in over 90 countries and territories, we manage the Enterprise Rent-A-Car National, Car Rental, and Alamo Rent A Car brands through a network of more than 10,000 fully staffed locations, including franchisee branches.
Our extensive global network supports a fleet exceeding 2.3 million vehicles, offering a diverse range of transportation solutions such as car rental, carsharing, vanpooling, vehicle sales, truck rental, vehicle subscription, and affiliated fleet management services. As a comprehensive mobility provider, we cater to a wide array of customers, including businesses, government entities, and organizations on a daily basis.
At the heart of our operations, our dedicated IT teams are tasked with innovating, designing, and developing the technology that is transforming how customers rent, purchase, and share vehicles across our brands. Here, you will join a diverse and skilled team that creates and delivers impactful technology solutions for our clients and employees worldwide, with ample resources and support to explore various career paths.
As a member of the Enterprise Mobility team, we provide an attractive compensation package that includes competitive salaries, comprehensive healthcare benefits, 401k matching, profit sharing, flexible scheduling, remote work options, paid time off, and opportunities for professional growth.
This role is available for candidates interested in remote work. Team members opting for virtual work should ensure they have a suitable home office environment.
Key ResponsibilitiesThe Senior Product Administrator plays a pivotal role in supporting tactical initiatives related to the coordination, communication, and development of products aligned with business objectives. This position involves participating in technical analysis, design, and requirements gathering sessions to establish product goals, specifications, features, and success metrics to fulfill business aims. The Senior Product Administrator also aids in executing product strategies and conducting competitive assessments.
Equal Opportunity Employer/Disability/Veterans
QualificationsRequired:
- Authorization to work in the U.S. without the need for sponsorship now or in the future.
- Commitment to integrating security into all decision-making processes and daily responsibilities.
- A minimum of 3 years of relevant experience in a Product Administrator role or equivalent support specialist position.
- Proficiency in using Jira, SharePoint, and Exchange.
- Demonstrated experience in assessing and addressing user requests for product or service support; identifying, recommending, presenting potential solutions, and communicating request statuses.
- Experience in escalating complex issues as necessary, adhering to established escalation protocols.
- Ability to log, track, analyze, and report on user requests effectively.
- Capability to resolve inquiries related to the functional or workflow operation of end-user products.
- Experience in providing subject matter expertise and best practices for problem resolution and product operation to ensure customer satisfaction.
- Ability to apply basic knowledge of professional concepts and company objectives to creatively resolve simple to moderately complex issues.
- Experience in preparing and delivering informal presentations to small teams.
- Experience in developing and maintaining documentation for internal support and/or training purposes.
- Assistance with task automation and process enhancements as directed.
- Ability to uphold established service level agreements to meet customer expectations and quality standards.
Preferred:
- Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field.
- Ability to perform application administrative functions, including managing end-user requests.
- Capability to create and deliver formal presentations to larger groups outside the team or department.
- Experience working on large, moderately complex projects.
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