Patient Liaison Specialist

3 weeks ago


Renton, Washington, United States Providence Health & Service Full time
Job Summary

As a Patient Liaison Specialist at Providence Health & Service, you will play a vital role in supporting our commitment to high-quality, value-based care. This position operates in a highly autonomous manner, utilizing a diverse set of problem-solving skills to navigate multiple data sources and obtain documentation to close gaps in care and improve quality metrics.

Key Responsibilities
  • Supports and works collaboratively with internal and external groups to ensure data is obtained to close gaps in care.
  • Reviews quarterly performance reports, meets with network group representatives, and develops detailed action plans to improve quality metrics.
  • Provides support for HEDIS activities, HCC coding audits, TRICARE reports, quality measure reports for provider groups, and reports to support utilization and enrollment activities.

Requirements
  • 2 years of customer service-related experience.
  • Prior experience using Excel spreadsheets.
  • Prior experience with an EMR.

Preferred Qualifications
  • Associate's Degree in a healthcare-related field.
  • 1 year of experience with coding: ICD-10, CPT, HCPCS.

About Providence

Providence Health & Service is a comprehensive healthcare organization serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable. We are committed to creating an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

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