Ticket Window Associate

7 days ago


Farmington, New Mexico, United States Nemacolin Woodlands Full time
Job Summary

The Ticket Window Attendant plays a crucial role in the success of our operations. As the first point of contact for guests, they must possess exceptional customer service skills and be able to effectively communicate activity options at the window. This associate will be responsible for maximizing revenues each day, ensuring efficient guest check-in and check-out processes, and maintaining open communication with staff.

Key Responsibilities
  • Collect fees for services, rentals, and lessons at the ticket office.
  • Process transactions and handle cash, credit card payments, and guest room charges efficiently.
  • Complete daily paperwork, including a HOST close, cash drop, commission report, daily sales report, tip report, and evaluation of daily operations.
  • Answer phone calls and efficiently manage reservations using the HOST system.
Accountabilities
  • Manage daily bank, all charges, and cash procedures within Micros and resort policies.
  • Deliver a high level of guest satisfaction on a daily basis.
Qualification Standard
  • Strong customer service skills and understanding of resort and overall recreation operations.
  • Ability to learn cash handling procedures and the HOST system.
  • Fluency in English.
Benefits
  • Attractive 401(k) plan.
  • Paid vacation, holidays, and personal hours.
  • Family medical, dental, and vision insurance.
  • Long-term and short-term disability insurance.
  • Employee assistance program.
  • Educational assistance.
  • Local and resort discounts.
  • On-site uniform and dry-cleaning services.
  • Discounted meals during breaks in the associate break areas.
Career Development
  • Opportunities for advancement within the organization.
  • Associate recognition programs.
  • Mentoring and coaching programs.
Awards and Accolades

Nemacolin has received numerous awards and accolades for providing superior customer service and outstanding facilities, including the Forbes Travel Guide Five-Star rating and the AAA Five-Diamond rating.



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