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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate at the City of Farmington. As a key member of our Customer Care department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.
Key Responsibilities- Provide total customer satisfaction by responding to customer inquiries, resolving issues, and addressing concerns in a professional and courteous manner.
- Enter customer information into our computer system to generate service orders for utility connects, disconnects, and transfers of service.
- Process daily wire transfers and ACH details into a payment batch, and process night drop and mail payments to customer accounts.
- Sell trash bags to customers and pursue collection of delinquent utility accounts.
- Authorize field personnel to accept partial payments or make payment arrangements on accounts.
- Balance daily receipts with computer-generated printouts and prepare daily receipts for Accounting.
- Perform routine cashiering work, including receiving and recording monies from walk-in and drive-up window customers.
- Act as a back-up receptionist, performing associated duties as assigned.
- High school diploma or equivalent required; previous customer service, cash handling, and collection experience preferred.
- Ability to calculate rates, charges, and refunds for misreads, tampering adjustments, etc.
- Ability to communicate in an efficient and calm manner with irate or distraught customers.
- Ability to deal with stress and multitask while giving current customers undivided attention.
- Ability to understand and communicate complex rate schedules.
- Ability to perform arithmetic computations accurately and quickly.
- Ability to establish and maintain cooperative working relationships with co-workers, supervisors, other City personnel, and the public.
The work environment is quiet to moderate, and the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Opportunity EmployerThe City of Farmington is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
