Help Desk Expertise Professional

4 days ago


Washington, Washington, D.C., United States Marathon TS Full time

We are seeking a skilled Help Desk Expertise Professional to join our team at Marathon TS. In this role, you will provide technical support to clients via phone, email, or in-person, resolving issues related to GIS applications, Microsoft Office Suite, and other software.

Job Overview:

This position requires excellent analytical and communication skills, with a strong ability to analyze complex information and provide clear, concise solutions to clients. The ideal candidate will have 5+ years of experience troubleshooting GIS applications and be proficient in Microsoft Office Suite.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or in-person.
  • Analyze complex technical issues and develop effective solutions.
  • Collaborate with cross-functional teams to resolve issues and improve processes.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience in technical support or a related field.
  • Excellent analytical and communication skills.
  • Proficiency in Microsoft Office Suite and GIS applications.

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and qualifications. Benefits include health, dental, and vision insurance, as well as a 401(k) matching program.



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