Technical Support Systems Engineer

2 weeks ago


Fort Belvoir, United States DCS Corp Full time

DCS Corp is looking for a dedicated and proactive Technical Support Systems Engineer to ensure the seamless operation of our systems within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and set up new desktops and laptops for our users. The Technical Support Systems Engineer is crucial in maintaining the technological infrastructure that enables our organization to function effectively.

Key Responsibilities:

  1. Identify and resolve technical issues, including account setups and network configurations.
  2. Assess and troubleshoot problems related to hardware, software, networking, and other IT equipment.
  3. Deliver prompt technical support to users and collaborate with them to resolve ongoing issues.
  4. Document, track, and monitor issues to ensure timely resolutions.
  5. Assist users in the installation and utilization of new software or hardware, working alongside other IT team members to address technical challenges.
  6. Conduct IT maintenance tasks, including software upgrades and security patching.
  7. Test and evaluate new technologies and perform smoke testing.
  8. Suggest enhancements for the IT system and provide user training.
  9. Develop and maintain local networks to maximize performance.
  10. Contribute to the creation and revision of user manuals and guidelines.
  11. Provide training and support to users to improve their skills and knowledge.
  12. Guide clients through a series of troubleshooting steps via various communication methods until issues are resolved.
  13. Establish new user accounts and profiles while managing password-related concerns.
  14. Install and configure computer hardware, software, systems, networks, printers, and scanners.
  15. Respond promptly to service requests and provide both in-person and remote technical support across the organization.

Required Qualifications:

  • U.S. Citizenship is required due to the sensitivity of customer-related requirements.
  • Bachelor's degree in Computer Engineering, Computer Science, or Software Engineering.
  • Minimum of 1 year of proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Hands-on experience with MS Windows 11 OS, MS SQL 2019, Windows Server 2019, and Army Gold Master.
  • Strong understanding of computer systems, mobile devices, printers, and other technology products.
  • Ability to diagnose and troubleshoot basic technical issues effectively.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Certifications in Microsoft Windows, Cisco CCNA, Security +, and similar technologies are essential.


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