Patient Account Representative

16 hours ago


Birmingham, Alabama, United States Guidehouse Full time
Job Summary

Guidehouse is seeking a highly skilled Patient Account Representative to join our team. As a Patient Account Representative, you will be responsible for providing exceptional customer service to patients and their families, resolving account-related issues, and ensuring seamless communication with our healthcare partners.

Key Responsibilities
  • Respond to inbound customer service calls and make outbound follow-up calls to resolve patient account-related issues in a professional and patient-centric manner.
  • Assess the reason for each call and provide accurate and timely resolutions to patient inquiries, concerns, or problems.
  • Collaborate with issue/content experts to facilitate resolution and escalate matters to supervisors as needed.
  • Resubmit corrected claims and supporting documentation as required to ensure patient satisfaction.
  • Communicate effectively with other organizational departments to ensure proper handling of patient accounts.
  • Communicate issues to management in a timely manner and perform other duties as assigned by direct supervisors.
  • Perform a variety of tasks, often changing from one task to another of a different nature, without loss of efficiency or composure.
Requirements
  • High School Diploma or equivalent.
  • 1-3 years of prior relevant experience in healthcare, banking, or customer service.
Preferred Qualifications
  • 1-3 years of experience in healthcare, banking, or customer service.
  • Ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact.
  • Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
About Guidehouse

Guidehouse is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.



  • Birmingham, Alabama, United States Guidehouse Full time

    Job SummaryWe are seeking a highly skilled Patient Account Representative to join our team at Guidehouse. As a Patient Account Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle processes.Key ResponsibilitiesReview and resolve patient accounts from the Metrix work queue by contacting insurance companies for...


  • Birmingham, Alabama, United States Guidehouse Full time

    Job SummaryWe are seeking a highly skilled Patient Account Representative to join our team at Guidehouse. As a Patient Account Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle processes.Key ResponsibilitiesReview and resolve accounts from the Metrix work queue by contacting insurance companies for resolution...


  • Birmingham, Alabama, United States Guidehouse Full time

    Job SummaryGuidehouse is seeking a skilled Patient Account Representative to join our team. As a key member of our healthcare team, you will be responsible for reviewing accounts from the Metrix work queue, contacting insurance companies for resolution and payment, and ensuring all claim edits in the Waystar billing system and SSI billing system are resolved...


  • Birmingham, Alabama, United States Guidehouse Full time

    Job Summary:The Patient Account Representative plays a vital role in ensuring seamless interactions with insurance companies to resolve accounts and facilitate timely payments. This position requires strong communication and interpersonal skills, as well as the ability to work efficiently in a fast-paced environment. The ideal candidate will have a high...


  • Birmingham, Alabama, United States Guidehouse Full time

    About the RoleWe are seeking a highly skilled Patient Account Representative to join our team at Guidehouse. As a key member of our healthcare team, you will play a critical role in ensuring the smooth operation of our billing systems and resolving insurance claims in a timely manner.Key ResponsibilitiesReview and resolve accounts from the Metrix work queue...


  • Birmingham, Alabama, United States Guidehouse Full time

    About the RoleWe are seeking a highly skilled Senior Patient Account Representative to join our team at Guidehouse. As a key member of our patient accounting department, you will play a critical role in ensuring the accurate and timely processing of patient accounts.Key ResponsibilitiesVerify payments received to ensure accuracy and compliance with...


  • Birmingham, Alabama, United States Guidehouse Full time

    Job Summary:The Patient Account Representative plays a crucial role in ensuring timely and accurate payment of medical claims. This position involves reviewing accounts from the Metrix work queue, contacting insurance companies for resolution, and ensuring all claim edits in the Waystar billing system and SSI billing system are resolved and billed within 24...


  • Birmingham, Alabama, United States Guidehouse Full time

    Job SummaryWe are seeking a highly skilled Senior Patient Account Representative to join our team at Guidehouse. As a key member of our patient accounting department, you will be responsible for performing specific areas of billing, follow-up, account resolution, adjustment posting, and scanning. Your expertise will be essential in ensuring customer...


  • Birmingham, Alabama, United States Guidehouse Full time

    About the RoleWe are seeking a highly skilled Senior Patient Account Representative to join our team at Guidehouse. As a key member of our revenue cycle team, you will be responsible for ensuring accurate and timely billing and follow-up with patients and insurance companies.Key ResponsibilitiesVerify and process patient payments, ensuring compliance with...


  • Birmingham, Alabama, United States Guidehouse Full time

    Job Title: Patient Account RepresentativeGuidehouse is seeking a highly skilled Patient Account Representative to join our team. As a Patient Account Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring that their medical claims are processed efficiently and accurately.Key...


  • Birmingham, Alabama, United States Guidehouse Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Account Representative to join our team at Guidehouse. As a Patient Account Representative, you will play a critical role in ensuring seamless interactions with our patients and their families.Key ResponsibilitiesProvide exceptional customer service to patients and their families,...


  • Birmingham, Alabama, United States UAB Health System Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Account Representative to join our team at UAB Health System. As a Patient Account Representative, you will play a critical role in processing patient accounts, ensuring accurate and timely billing, and providing exceptional customer service to our patients and families.Key...


  • Birmingham, Alabama, United States Conifer Health Solutions Full time

    Job SummaryConifer Health Solutions is seeking a skilled Patient Advocate Representative to join our team. As a key member of our healthcare team, you will be responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Your expertise will be crucial in identifying all sources of...


  • Birmingham, Alabama, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Compass Group Careers. As a Patient Experience Representative, you will serve as the primary representative of the Patient Experience Team for your respective unit.Key ResponsibilitiesConduct new admission visits to all assigned units within the established...


  • Birmingham, Alabama, United States HealthCare Support Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled Patient Access Representative to join our team at HealthCare Support. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our healthcare services.Key Responsibilities:Perform scheduling, registration, and patient pre-admission and...


  • Birmingham, Alabama, United States Vaco Full time

    Patient Account RepresentativeBirmingham, AL *FT ON-SITEAbout the RoleVaco is seeking a highly skilled Patient Account Representative to join our team in Birmingham, AL. As a key member of our corporate office, you will be responsible for providing exceptional customer service to patients, managing scheduling for patient supply orders, and maintaining...


  • Birmingham, Alabama, United States HealthCare Support Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at HealthCare Support. As a Patient Access Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring a smooth and efficient registration and scheduling process.Key ResponsibilitiesPerform scheduling,...


  • Birmingham, Alabama, United States Guidehouse Full time

    Job SummaryThe Patient Account Representative plays a vital role in our organization, responsible for performing specific billing processes, follow-up, account resolution, adjustments, and scanning as required. This position works closely with other departments to facilitate the meeting of both departmental facility goals and objectives. The Patient Account...


  • Birmingham, Alabama, United States Conifer Health Solutions Full time

    Job SummaryConifer Health Solutions is seeking a skilled Patient Advocate Representative to join our team. As a key member of our healthcare team, you will be responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Your expertise will be crucial in identifying all sources of...


  • Birmingham, Alabama, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Ascension St. Vincent's Cardiology Clinic. As a key member of our front desk team, you will be responsible for providing exceptional patient service, managing patient flow, and ensuring accurate and timely processing of patient information.Key...