Client Success Manager
2 weeks ago
Position Title: Account Manager
Company: Percepta House
Employment Type: Full-Time
Role Summary: The Account Manager is tasked with overseeing and fostering client partnerships, ensuring satisfaction, and promoting revenue enhancement. This position calls for a proactive individual capable of discerning client requirements, crafting strategic solutions, and sustaining effective communication between clients and internal departments.
Core Responsibilities:
- Relationship Development: Cultivate and sustain robust relationships with key clients, serving as their main liaison.
- Client Retention Strategies: Maintain elevated levels of client satisfaction and loyalty by promptly addressing any concerns or challenges.
- Strategic Account Management: Formulate and execute account strategies that align with client aspirations and organizational goals.
- Performance Reporting: Deliver consistent updates and performance reports to senior leadership regarding account status, client insights, and improvement opportunities.
- Team Collaboration: Collaborate closely with internal teams (such as sales, marketing, and product development) to ensure client requirements are fulfilled and projects are completed on schedule.
- Issue Resolution: Tackle and resolve any client-related issues or obstacles, providing timely solutions while ensuring a positive client experience.
Required Qualifications:
- Exceptional communication and interpersonal abilities
- Strong organizational and time management skills
- Capability to manage multiple accounts and projects concurrently
- Proficiency in CRM systems and Microsoft Office Suite
- Strategic mindset and problem-solving capabilities
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