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Senior Customer Success Manager, Nursing Education Solutions
2 months ago
Are you an adept relationship manager with a commitment to customer satisfaction?
Do you excel as a strategic account manager focused on client needs?
About Our Team
The Senior Customer Success Manager (SCSM) will work alongside the sales and implementation teams to develop account strategies for designated clients, ensuring alignment with their vision and objectives.
The SCSM will play a crucial role in delivering outstanding customer engagement, helping clients to fully leverage the value of our digital offerings while promoting successful retention and utilization within their programs.
About the RoleThe Senior Customer Success Manager is a relationship strategist dedicated to fostering impactful partnerships with our clients. Acting as a trusted advisor and advocate, the SCSM collaborates closely with cross-functional teams to create and execute tailored customer success plans and strategies. This ensures that our clients' health, goals, and objectives are achieved, leading to realized business value.
Key Responsibilities
- Collaborate with administrators, faculty, and students of our partner accounts to identify and understand their needs and objectives.
- Translate the needs and goals of key stakeholders into a comprehensive Customer Success plan.
- Organize, document, and enhance customer data throughout the partnership.
- Serve as the primary point of contact for issues, advocating for the customer.
- Utilize educational skills to support customer onboarding initiatives.
- Conduct training sessions that focus on maximizing product value for customers.
- Provide exceptional service and develop innovative solutions to address clients' business challenges.
Qualifications
- Previous experience in customer success is essential.
- Strong organizational skills with excellent time management and adaptability.
- Possess relational intelligence and strategic thinking capabilities.
- A collaborative team player with a proven track record of high-level cooperation.
- Demonstrated strategic problem-solving abilities.
- Ability to prioritize tasks effectively and see them through to completion.
- Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
Work-Life Balance
We value a healthy work-life balance across our organization, offering an attractive working environment for our employees. With various wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we support you in meeting both immediate responsibilities and long-term aspirations.
- Flexible working hours to accommodate your productivity and personal commitments.
Employee Benefits
We understand that your wellbeing and happiness are crucial for a fulfilling career. Here are some of the benefits we proudly offer:
- Health Benefits: Comprehensive medical, dental, and vision coverage through a multi-carrier program.
- Retirement Benefits: 401(k) plan with matching contributions and an Employee Share Purchase Plan.
- Wellbeing Initiatives: Access to a wellness platform with incentives, Headspace app subscription, and Employee Assistance Programs.
- Short- and long-term disability insurance, life insurance, and critical illness coverage.
- Family benefits, including bonding and family care leaves, as well as adoption and surrogacy support.
- Health Savings Accounts, Dependent Care Accounts, and Commuter Spending Accounts.
- Paid leave to engage in Employee Resource Groups and volunteer activities.
About the Company
As a global leader in information and analytics, we empower researchers and healthcare professionals to advance science and improve health outcomes for society's benefit. Building on our publishing legacy, we integrate quality information and extensive data sets with analytics to support innovative science and research, health education, and exceptional healthcare practices.
At Elsevier, your contributions play a vital role in addressing the world's significant challenges and fostering a sustainable future. We leverage cutting-edge technologies to enhance science and healthcare, partnering for a better world.
Elsevier is an equal opportunity employer, ensuring that qualified applicants are considered for employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are dedicated to providing a fair and accessible hiring process.
