Customer Service Representative
2 weeks ago
Are you equipped with a dedicated mindset, a robust work ethic, and a passion for delivering exceptional customer service? If so, we invite you to explore a rewarding opportunity with our dynamic team.
GATR Truck Center is currently seeking a full-time Service Advisor to join our team. We provide competitive compensation based on your experience and qualifications. If you are eager to advance your career with a company that values its employees, continue reading.
WE OFFER COMPREHENSIVE BENEFITS INCLUDING:
- Health Insurance with significant employer contributions
- Dental and Vision Insurance
- Life Insurance
- Short-term and Long-term Disability Insurance
- 401(k) plan with company matching
- Paid training opportunities
- Accrued Paid Time Off (PTO)
- Clothing Allowance
KEY RESPONSIBILITIES INCLUDE:
- Organizing shop work to maximize productivity in line with company policies and technician skill levels, ensuring department profitability
- Scheduling service appointments and gathering customer and vehicle information prior to arrival
- Monitoring repair progress throughout the day and updating customers on any changes to estimates or timelines
- Clearly explaining repair costs and timeframes, obtaining necessary authorizations before proceeding with repairs
- Upon completion of repairs, detailing the work performed and all associated charges to the customer, securing their signature on the repair order
- Providing customers with a complete copy of the repair order
- Ensuring compliance with manufacturer warranty and policy procedures
- Maintaining an accurate and up-to-date work in progress log
- Handling phone inquiries regarding appointments and ongoing work
- Coordinating with the parts department to fulfill part requirements and promptly contacting customers to schedule appointments upon receipt
**This position includes a $2,000 signing and referral bonus, along with a team bonus program. If this aligns with your career aspirations, we encourage you to consider this opportunity.
ABOUT GATR TRUCK CENTER
GATR Truck Center is an authorized dealer for Volvo, Hino, Mack, and Kalmar Ottawa trucks, operating across multiple locations. We also represent Hyundai Translead Dry Van Trailers. Our extensive inventory includes both new and pre-owned vehicles. Our dedicated sales, financing, service, and parts teams are committed to ensuring an outstanding experience for our customers.
Our workforce is vital to our success. We appreciate the time and effort our employees invest, which is why we offer competitive compensation and generous benefits. We also foster a positive work environment that promotes learning and professional development.
QUALIFICATIONS:
- 1-3 years of relevant experience
- High School Diploma or Equivalent
- Valid Driver's License
- Insurable Driving Record
- Ability to read and interpret documents
- Effective communication and documentation skills
- Familiarity with heavy vehicle terminology and service
- Strong organizational skills
GATR Truck Center is an Equal Opportunity Employer.
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