Customer Service Representative

4 days ago


Cedar Rapids, Iowa, United States C R Pharmacy Full time

About the Role:

C R Pharmacy is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our patients and customers, ensuring their medical needs are met with professionalism and care.

Key Responsibilities:

  • Obtain orders from patients/customers for delivery, pick-up, discontinuance, maintenance, or changes in service
  • Assist patients/customers with medical equipment and supplies to meet their medical needs, including adjusting, training, and demonstrating the use of equipment as necessary
  • Accurately and promptly complete order forms, determine charges and coverage for service requested, collect co-pays, and enter data into the appropriate information system
  • Work closely with physicians, referral sources, and other medical professionals regarding demographic and medical information, while protecting patient privacy
  • Receive inventory, restock retail floor, and label products
  • Answer and respond to phone calls and assist retail customers

Requirements:

  • High school diploma or equivalent (GED)
  • Experience in the home medical equipment field
  • Knowledge of Medicare rules and insurance reimbursement is a plus
  • Strong computer skills are required to enter patient information into the data system, the ability to utilize online resources, and competency with Microsoft and the Internet
  • Attention to detail, efficiency, and teamwork skills are essential

What We Offer:

  • Competitive pay and comprehensive benefits
  • A fun, engaging, and fast-paced work environment
  • The opportunity to work with a dynamic and employee-owned company


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