Customer Service Representative
4 days ago
About the Role:
C R Pharmacy is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our patients and customers, ensuring their medical needs are met with professionalism and care.
Key Responsibilities:
- Obtain orders from patients/customers for delivery, pick-up, discontinuance, maintenance, or changes in service
- Assist patients/customers with medical equipment and supplies to meet their medical needs, including adjusting, training, and demonstrating the use of equipment as necessary
- Accurately and promptly complete order forms, determine charges and coverage for service requested, collect co-pays, and enter data into the appropriate information system
- Work closely with physicians, referral sources, and other medical professionals regarding demographic and medical information, while protecting patient privacy
- Receive inventory, restock retail floor, and label products
- Answer and respond to phone calls and assist retail customers
Requirements:
- High school diploma or equivalent (GED)
- Experience in the home medical equipment field
- Knowledge of Medicare rules and insurance reimbursement is a plus
- Strong computer skills are required to enter patient information into the data system, the ability to utilize online resources, and competency with Microsoft and the Internet
- Attention to detail, efficiency, and teamwork skills are essential
What We Offer:
- Competitive pay and comprehensive benefits
- A fun, engaging, and fast-paced work environment
- The opportunity to work with a dynamic and employee-owned company
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