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Bilingual Customer Service Representative

2 months ago

Cedar Rapids, Iowa, United States GreenState Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at GreenState Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our organization.

Key Responsibilities
  • Member Service: Provide prompt and courteous service to members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Product Promotion: Promote and sell GreenState Credit Union's products and services to members, identifying their financial needs and providing solutions that meet those needs.
  • Account Management: Manage member accounts, including deposits, withdrawals, transfers, and other transactions, ensuring accuracy and attention to detail.
  • Communication: Develop and maintain effective communication with members, colleagues, and management, using strong interpersonal and problem-solving skills.
  • Teamwork: Collaborate with other team members to achieve common goals, providing support and assistance as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience, preferably in a financial institution or related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer applications and software.
  • Language: Bilingual in English and French, with the ability to communicate effectively with members and colleagues.
What We Offer
  • Competitive Compensation: Competitive hourly rate and monthly incentive opportunities.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, and a 401(k) retirement plan.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.
How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].