Customer Service Representative

4 days ago


Cedar Rapids, Iowa, United States Carter Valentine - State Farm Agent Full time
Position Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager at Carter Valentine - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and promoting our insurance and financial services products.

Key Responsibilities
  • Client Relationship Building: Develop and maintain strong relationships with our clients, understanding their needs and preferences to provide personalized service.
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Insurance and Financial Services: Educate clients about our insurance and financial services products, identifying opportunities to upsell and cross-sell our services.
Benefits and Opportunities
  • Competitive Compensation: Earn a salary plus commission/bonus, with opportunities for growth and advancement within our agency.
  • Professional Development: Receive training and support to develop your skills and knowledge in the insurance and financial services industry.
  • Collaborative Team Environment: Work in a dynamic and supportive team environment, with opportunities to collaborate with colleagues and contribute to the success of our agency.
Requirements
  • Excellent Communication Skills: Possess excellent written, verbal, and listening skills, with the ability to effectively communicate with clients and colleagues.
  • Self-Motivation: Be self-motivated and proactive in problem-solving, with a strong desire to succeed in a fast-paced and dynamic environment.
  • Attention to Detail: Possess a high level of attention to detail, with the ability to accurately process and manage client information.
  • Property and Casualty License: Currently hold a Property and Casualty license, with a strong understanding of insurance products and services.


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