Customer Service Representative

4 days ago


Cedar Rapids, Iowa, United States Infinity Full time
About the Role

At Infinity, we're committed to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in providing timely solutions and empathetic responses to consumers, haulers, and fleet businesses in need of roadside assistance.

Key Responsibilities
  • Empathize with customers in high-stress situations and provide quick solutions to their problems.
  • Handle customer and provider inquiries about billing and registration, ensuring accurate and timely resolutions.
  • Keep customers, providers, and clients informed throughout the dispatch process.
  • Stay up-to-date on our growing customer base and adapt to new challenges.
  • Utilize product knowledge to answer inquiries and forward complex issues to the appropriate team members.
Requirements
  • 25+ WPM typing speed.
  • Passion for helping others and delivering exceptional customer service.
  • Proven track record of working in fast-paced environments.
  • Working knowledge of Microsoft Office and Google Maps.
  • Ability to quickly adapt to various types of calls and issues.
  • Excellent communication skills, including active listening and empathy.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
Preferred Qualifications
  • High School Diploma or equivalent.
  • 6 months of customer service experience.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift up to 10 pounds, if necessary.


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