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Customer Service Representative

2 months ago

Cedar Rapids, Iowa, United States Kari Klien - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and helping them to achieve their insurance and financial goals.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and providing them with tailored solutions.
  • Insurance and Financial Services: Provide customers with information and guidance on our insurance and financial services products, helping them to make informed decisions.
  • Lead Generation and Appointment Scheduling: Develop leads and schedule appointments with customers to discuss their insurance and financial needs.
  • Marketing and Sales: Identify customer needs and market appropriate products and services to meet those needs.
What We Offer
  • Competitive Compensation: Earn a competitive hourly rate plus commission and bonus opportunities.
  • Benefits Package: Enjoy a comprehensive benefits package, including health insurance, paid time off, and flexible hours.
  • Opportunities for Advancement: Grow your career with our agency and take on new challenges and responsibilities.
Requirements
  • Customer Service Skills: Provide exceptional customer service and support, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Communication Skills: Possess excellent written and verbal communication skills, with the ability to effectively communicate with customers and colleagues.
  • Marketing and Sales Skills: Have a strong understanding of marketing and sales principles, with the ability to identify customer needs and market appropriate products and services.
  • Teamwork and Collaboration: Work effectively as part of a team, collaborating with colleagues to achieve common goals and objectives.