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Customer Service Representative

2 months ago

Cedar Rapids, Iowa, United States Kwik Shop Full time
Retail Sales Associate

Focus on Customer Engagement: Deliver exceptional service through prompt and friendly interactions, meticulous attention to detail, and a proactive approach to understanding customer needs.

  • Encourage customers to visit the store and foster a welcoming atmosphere for future visits.
  • Adhere to compliance standards by participating in annual training on relevant policies and safety protocols.
  • Efficiently operate the cash register, money order machine, lottery terminal, and credit card processing equipment in accordance with company procedures.
  • Maintain cleanliness and hygiene in food and beverage areas to enhance product appeal.
  • Ensure that all supplies in the coffee and fast food sections are adequately stocked.
  • Organize display cases throughout the store to provide a comprehensive selection of products for customers.
  • Uphold the exterior appearance of the store to improve curb appeal during operational hours.
  • Guarantee that restrooms are kept in pristine condition, well-stocked, and sanitary.
  • Prioritize safety within the store environment.
Minimum Position Qualifications:
  • Engage in training sessions offered by the company.
  • Exhibit a positive and enthusiastic attitude that resonates with customers and colleagues alike.
  • Must be capable of lifting a minimum of 25 pounds, as well as bending, standing, and walking throughout the shift.
  • Availability to work on weekends and holidays is essential.
Desired Qualifications:
  • Prior experience in customer service or retail settings.
  • A stable employment history.
  • A high school diploma or equivalent educational background.

This position as a Retail Sales Associate calls for a friendly demeanor and an engaging personality, offering opportunities for long-term career advancement within the company.

Tasked with shaping and enhancing the customer experience within the store, this role is ideal for individuals who thrive in social environments and are dedicated to upholding company standards.