Membership Support Analyst

2 weeks ago

San Francisco, California, United States Air Line Pilots Association Full time
Membership Administrative Analyst

Location: Tysons, Virginia

Job ID: Not specified

Type: Non-Exempt

Openings: 1

Category: Customer Service/Support - Membership Administrative Analyst

Company: Air Line Pilots Association, International

Position Overview

The Air Line Pilots Association, International (ALPA), the foremost airline pilot union globally, is seeking a Membership Administrative Analyst for our office in Tysons, Virginia. Representing over 78,000 pilots across 71 airlines in the U.S. and Canada, ALPA is dedicated to enhancing the profession of airline pilots.

Key Responsibilities

As a Membership Administrative Analyst, you will:
  • Handle inquiries from pilots, elected officials, and airline representatives, ensuring timely and accurate responses.
  • Analyze data and incoming communications to determine appropriate actions.
  • Manage pilot dues and insurance billing inquiries, maintaining thorough documentation in electronic files.
  • Collaborate with relevant parties to gather necessary information for prompt responses.
  • Track and update the status of inquiries, keeping all stakeholders informed.
  • Maintain pilot demographic data and prepare necessary correspondence.
  • Update and manage pilot billing accounts within the Association Management System (AMS), overseeing all Accounts Receivable activities.
  • Conduct annual earnings-file verifications and reconciliations.
  • Process periodic rebate transactions and maintain follow-up systems for accurate processing.
  • Ensure the accuracy of membership and billing information through regular report analysis.
  • Support other departmental functions as needed.

Qualifications

The ideal candidate will possess:
  • A minimum of two years of college education in business administration or management, or equivalent experience.
  • At least two years of experience working with computer systems in a business context.
  • Experience in customer or member service roles.
  • Familiarity with AMS, particularly Aptify, is preferred.
  • Proficiency in Microsoft Excel, Access, Word, and Outlook.
  • Strong interpersonal and communication skills, both verbal and written.
  • The ability to interact professionally with diverse contacts.
  • Flexibility to work varied schedules as needed.
  • Solid mathematical skills.

Physical Requirements

To successfully perform the essential functions of this role, candidates must:
  • Operate a computer and other devices regularly.
  • Maintain a stationary position and move around the office as required.
  • Engage in conversations and exchange accurate information.
  • Occasionally lift and move items weighing up to 25 lbs.

Benefits

ALPA offers a competitive salary and a comprehensive benefits package, including:
  • 401k Plan with employer contributions.
  • Generous health care benefits from day one.
  • Paid vacation and holidays, along with volunteer days.
  • Education Assistance Program.
  • Flexible spending and health savings accounts.
  • Partial remote work opportunities.

ALPA is committed to diversity and inclusion in the workplace and encourages all qualified individuals to apply.

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