Loan Servicing Associate

7 days ago


Stevens Point, Wisconsin, United States Disability Solutions Full time
Job Overview:
As a Loan Servicing Technician at Associated Bank, you will play a critical role in ensuring the smooth operation of our mortgage portfolios. This position involves performing various tasks under moderate supervision, including paying property taxes and conducting non-escrow tax reporting.

The ideal candidate will possess strong analytical and communication skills, with the ability to work effectively in a team environment. If you are detail-oriented, organized, and customer-focused, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
Pay property taxes on mortgage portfolios
Conduct non-escrow tax reporting
Partner with 3rd party vendors to assist with various reports
Provide customers, servicing personnel, and third parties timely support when handling verbal and written responses to inquiries via telephone, referral and/or letter by reviewing accounts and loan file documents. Maintain a high level of customer service by adhering to our Brand standard (clear, capable, responsive, attitude) and providing accurate information in this manner.
Provide customer feedback and trends in problems or situations involving various product activities.

Requirements:
Education: High School or equivalent combination of education and experience Required
Experience: Less than 2 years General office, banking, and/or related experience. Required2-4 years Banking Operations / Servicing Preferred

Salary: $45,000 - $65,000 per year, depending on experience and qualifications.

Benefits:
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investment and insurance benefits.


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