Loan Servicing Operations Manager

4 days ago


Stevens Point, Wisconsin, United States Disability Solutions Full time

Associated Bank is a leading financial institution in the Midwest, serving over 120 communities across Wisconsin, Illinois, and Minnesota. We are committed to creating a diverse workforce where colleagues can thrive and grow.

About the Role

We are seeking an experienced Loan Servicing Manager to join our team. This role will oversee the Investor Reporting team and be responsible for the direct leadership and management of colleagues within these areas on daily work, manage to the Consumer Financial Protection Bureau (CFPB), OCC, Investor and other regulatory guidelines, and communicate with Director of Loan Servicing on performance and risks within the area.

Key Responsibilities
  • Regulatory Compliance: Read, interpret, and obtain clarifications from legal, compliance, and other applicable areas to enforce compliance policies and all regulations applicable to loan servicing.
  • Leadership and Management: Exercise the authority of a manager, in conjunction with direct report supervisors or team leads, concerning staffing, productivity tracking, service level standards, recognition and performance management.
  • Process Improvement: Ensure that controls and procedures are adhered to and kept current regarding audit, SOP and security regulations.
  • Problem-Solving: Research, analyze, recommend and resolve complex work problems within the functional area.

The estimated salary for this role is $110,000 - $130,000 per year, based on industry standards and the location.

Requirements
  • Bachelor's Degree or Equivalent: Required
  • 4-7 Years Banking Experience: Required


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