Loan Account Recovery Professional

3 weeks ago


Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

Are you a customer service professional looking for a new challenge? Do you have a passion for collections and a strong desire to deliver an exceptional customer experience? If so, we want to hear from you

About the Position

This Collections Representative role is responsible for collecting delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure. You will be responsible for maintaining department goals while delivering an exceptional customer experience during every interaction.

Responsibilities
  • Contact delinquent loan customers daily via telephone or auto-dialer to resolve delinquency issues and handle incoming calls from account holders or colleagues.
  • Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.
  • Collect delinquent accounts at department and compliance standards.
  • Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.
  • Submit referrals to proper departments to resolve issues related to misapplied payments, forced place insurance, escrow inquiries, etc.
Requirements

We require a high school diploma or equivalent combination of education and experience. Less than 2 years of customer service, telemarketing, or office support experience is also necessary.

Compensation

We offer a competitive salary range of $50,000 - $70,000 per year, based on location and experience. Our benefits package includes opportunities for professional development and advancement, paid time off to volunteer in your community, diversity-focused colleague resource groups, competitive salaries, bonus benefits, personal banking, loan, investment and insurance benefits, and much more.



  • Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    Detailed Job DescriptionIn this role, you'll be responsible for collecting delinquent loans and resolving customer issues in a timely manner. You'll work closely with our collections team to ensure seamless communication and efficient issue resolution.Main ResponsibilitiesMake daily phone calls to delinquent customers to resolve issues and bring accounts...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    Disability Solutions OverviewAssociated Bank is committed to creating a diverse and inclusive culture where different perspectives are valued and recognized as strengths critical to our success.About the RoleWe are seeking a highly motivated Collections Representative to join our team in resolving delinquent loan accounts on a timely basis. The ideal...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    About Disability SolutionsDisability Solutions supports a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.Your RoleYou will work under the direction of the Collections Supervisor to collect delinquent loans on a timely basis by working with customers to bring accounts current within department...


  • Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    Key ResponsibilitiesContact delinquent loan customers daily to resolve delinquency issues and maintain department goals.Document all conversations and account changes to ensure accurate records of delinquency and its resolution.Collect delinquent accounts at department and compliance standards.The ideal candidate will have excellent communication skills, a...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    About the RoleThis is an exciting opportunity for a Loan Servicing Specialist to join our team at Associated Bank. You will work under moderate supervision from Loan Servicing management to perform various tasks related to Loan Servicing.Your responsibilities will include coordinating information among operational areas, exercising judgment within...


  • Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    Are you a highly motivated and results-driven individual with excellent communication and problem-solving skills? Do you have a passion for delivering exceptional customer service?About the CompanyAssociated Banc-Corp is a leading financial institution serving over 120 communities in Wisconsin, Illinois, and Minnesota. We offer a comprehensive benefits...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    At Disability Solutions, we're committed to fostering an inclusive environment where diverse perspectives are valued. If you thrive in a setting where your growth and development are encouraged, Associated Bank may be the right fit for you.Job SummaryWe're seeking a skilled Loan Servicing Technician I to join our team. As a key member of our loan servicing...


  • Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    About UsAssociated Banc-Corp is a leading financial institution serving over 120 communities throughout Wisconsin, Illinois, and Minnesota. We are committed to creating a diverse and inclusive work environment where our colleagues can grow and thrive.RequirementsTo be considered for this role, you must have less than 2 years of experience in customer...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    Job Overview:As a Loan Servicing Technician at Associated Bank, you will play a critical role in ensuring the smooth operation of our mortgage portfolios. This position involves performing various tasks under moderate supervision, including paying property taxes and conducting non-escrow tax reporting.The ideal candidate will possess strong analytical and...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    Key ResponsibilitiesContact delinquent loan customers daily via telephone or auto-dialer to resolve delinquency issues.Document all conversations, information, and account changes via the system to ensure accurate records.Collect delinquent accounts at department and compliance standards.Meet department goals for delinquency resolution by contacting and...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    We are seeking a talented and experienced Loan Servicing Manager to join our team at Associated Bank. As a key member of our team, you will be responsible for overseeing the Investor Reporting team and ensuring compliance with regulatory requirements.ResponsibilitiesRegulatory Compliance: Maintain knowledge of and ensure adherence to regulatory requirements,...


  • Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    Required Skills and QualificationsBachelor's Degree in Business, Finance, Accounting, or Communications or equivalent combination of education and experience Required.3-5 years Consumer Lending, Loan Servicing, Default Management or Quality Assurance experience Required.Strong written and verbal communication skills Required.


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    Our MissionAssociated Bank serves more than 120 communities throughout Wisconsin, Illinois, and Minnesota and considers our colleagues critical to our continued success.About the JobWe are seeking a highly motivated Collections Representative to join our team in resolving delinquent loan accounts on a timely basis. The ideal candidate will work under the...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    We are looking for a skilled and experienced Loan Servicing Manager to join our team at Associated Bank. In this role, you will oversee the Investor Reporting team and be responsible for the direct leadership and management of colleagues within these areas on daily work, manage to the Consumer Financial Protection Bureau (CFPB), OCC, Investor and other...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    About the RoleIn this role, you will be responsible for contacting delinquent loan customers daily to resolve delinquency issues, documenting conversations and account changes, and collecting delinquent accounts at department and compliance standards.You will also play a key part in meeting department goals for delinquency resolution, submitting referrals to...


  • Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in collections and a desire to make a meaningful contribution to a dynamic team? If so, we encourage you to apply for the Customer Service Professional role at Associated Bank.About the JobIn this critical position, you'll work closely...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    As a Client Service Specialist at Associated Bank, you will be responsible for managing the day-to-day activities of the mail correspondence team. This includes reviewing and preparing mail correspondence and documents, pre-screening assistance and Release of Liability applications, and collaborating with customers to complete required documentation. You...


  • Stevens Point, Wisconsin, United States Disability Solutions Full time

    About the RoleWe are seeking a highly skilled Mortgage Servicing Professional to join our team. As a key member of our Asset Recovery department, you will be responsible for ensuring timely and accurate delivery of mail correspondence/documents. Your expertise in reviewing documents, communicating with customers, and maintaining accurate records will be...


  • Stevens Point, Wisconsin, United States Advantis Medical Full time

    Job SummaryWe are seeking an experienced Travel Respiratory Therapist to join our team at Advantis Medical. As a leading provider of healthcare staffing solutions, we offer competitive pay and benefits packages that cater to the needs of dedicated professionals like you.This exciting opportunity is available in Stevens Point, WI 54481, where you will have...


  • Stevens Point, Wisconsin, United States Host Healthcare Full time

    Job SummaryWe are seeking a skilled Travel Respiratory Therapist to join our team for a 13-week assignment in Stevens Point, Wisconsin.About the RoleDeliver critical respiratory care as part of a dynamic healthcare team.Provide patient assessments, therapy, and support while ensuring compliance with treatment protocols.Key ResponsibilitiesCollaborate with...