Personalized Member Support Associate

3 days ago


Stevens Point, Wisconsin, United States CoVantage Credit Union Full time

If you're passionate about delivering exceptional member experiences and empowering our community to thrive, consider joining us as a Personalized Member Support Associate at CoVantage Credit Union In this role, you will be the face of our organization, building connections with members and providing personalized assistance to meet their financial needs.

About Us

We pride ourselves on being a trusted financial partner, dedicated to providing personalized service and support to our members. Our mission is centered around fostering growth and prosperity in the neighborhoods we serve.

About the Role

As a Personalized Member Support Associate, you will work directly with members to assist with transactions, answer questions, and provide information on our products and services. You'll collaborate with other team members to achieve organizational goals and maintain a positive and supportive work environment. If you're passionate about delivering excellent customer service and making a meaningful difference in your community, this may be the perfect opportunity for you

Key Responsibilities:
  • Assist members with opening new accounts, processing transactions, applying for loans, and providing information on various financial products and services
  • Demonstrate professionalism and efficiency by providing warm, welcoming, and personalized service to every member who visits or contacts the credit union
  • Collaborate with other team members and departments to achieve organizational goals and maintain a positive and supportive work environment
  • Participate in community events and outreach programs to promote financial literacy and build strong relationships with local residents and organizations
What We Offer

The estimated salary for this role is $17.25-$29.92 per hour, inclusive of a $1.25 per hour pay differential. Your starting pay rate will be based on your related experience and qualifications. You'll also be eligible for benefits, including a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.



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