Delinquent Loan Recovery Professional

7 days ago


Stevens Point, Wisconsin, United States Associated Banc-Corp Full time
Detailed Job Description

In this role, you'll be responsible for collecting delinquent loans and resolving customer issues in a timely manner. You'll work closely with our collections team to ensure seamless communication and efficient issue resolution.

Main Responsibilities
  • Make daily phone calls to delinquent customers to resolve issues and bring accounts current.
  • Document all conversations and account changes using our standard procedures.
  • Capture necessary information from customers to update their accounts accurately.
  • Work with our team to identify and implement solutions to improve customer satisfaction and reduce delinquency rates.
Qualifications
  • High School diploma or equivalent required.
  • Less than 2 years of customer service experience preferred.
Compensation and Benefits Package
  • Estimated annual salary: $58,000 - $68,000.
  • Ongoing training and professional development opportunities.
  • Paid time off and flexible work arrangements.
  • Access to comprehensive benefits package including medical, dental, and vision coverage.


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