Customer Service Professional

3 days ago


Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in collections and a desire to make a meaningful contribution to a dynamic team? If so, we encourage you to apply for the Customer Service Professional role at Associated Bank.

About the Job

In this critical position, you'll work closely with customers to resolve delinquent loan issues, ensuring accurate account information and maintaining a positive relationship with our clients. Your excellent communication skills, attention to detail, and strong work ethic will enable you to succeed in this role.

Key Responsibilities
  • Contact customers daily via telephone to resolve delinquency issues and ensure accurate account information.
  • Document all conversations and account changes via our system to maintain a complete and accurate record.
  • Collect delinquent accounts at department and compliance standards.
  • Meet or exceed department goals for delinquency resolution by contacting and resolving customer issues to reduce bank risk.

Benefits and Compensation

  • A competitive salary: $70,000 - $90,000 per year, depending on experience.
  • Opportunities for professional development and advancement within the company.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off to volunteer in your community.

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