Loan Recovery Coordinator

6 days ago


Stevens Point, Wisconsin, United States Disability Solutions Full time
Disability Solutions Overview

Associated Bank is committed to creating a diverse and inclusive culture where different perspectives are valued and recognized as strengths critical to our success.

About the Role

We are seeking a highly motivated Collections Representative to join our team in resolving delinquent loan accounts on a timely basis. The ideal candidate will work under the direction of the Collections Supervisor to collect delinquent loans by working with customers to bring accounts current within department policy and procedure.

Job Responsibilities
  • Contact delinquent loan customers daily via telephone to resolve delinquency issues and handle incoming calls from account holders or colleagues.
  • Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.
  • Collect delinquent accounts at department and compliance standards.
  • Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.
  • Submit referrals to the proper departments to resolve issues related to misapplied payments, forced place insurance, escrow inquiries, etc.
Requirements
  • High School or equivalent combination of education and experience required.
  • Less than 2 years of customer service, telemarketing, or office support experience required.
Compensation and Benefits
  • Estimated salary range: $45,000 - $65,000 per year, depending on experience.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits, and more.


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