Loan Recovery Representative

3 weeks ago


Stevens Point, Wisconsin, United States Disability Solutions Full time

About Disability Solutions

Disability Solutions supports a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

Your Role

You will work under the direction of the Collections Supervisor to collect delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure.

Key Responsibilities

  • Contact delinquent loan customers daily by telephone via the auto-dialer and/or dial directly to resolve delinquency issues.
  • Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.
  • Collect delinquent accounts at department and compliance standards.
  • Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.
  • Submit referrals to the proper departments to resolve issues related to misapplied payments, forced place insurance, escrow inquiries, etc.
  • Assist in the training of new associates.

Education and Experience Requirements

  • High School or equivalent combination of education and experience required.
  • Less than 2 years Customer service, telemarketing, or office support required.

Benefits and Compensation

  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits, and much more.
  • Personal banking, loan, investment, and insurance benefits.
  • Estimated salary: $52,000 - $72,000 per year.


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