Loan Servicing Specialist

4 days ago


Stevens Point, Wisconsin, United States Disability Solutions Full time

At Disability Solutions, we're committed to fostering an inclusive environment where diverse perspectives are valued. If you thrive in a setting where your growth and development are encouraged, Associated Bank may be the right fit for you.

Job Summary

We're seeking a skilled Loan Servicing Technician I to join our team. As a key member of our loan servicing operations, you'll perform various tasks under moderate supervision. Your primary responsibilities will include preparing, editing, distributing, researching, reviewing, monitoring, reconciling, and remitting documents specific to loan servicing tasks. You'll also provide timely support to customers, servicing personnel, and third parties by handling verbal and written responses to inquiries via telephone, referral, or letter.

Key Accountabilities:

  • Preparation, editing, distribution, research, review, monitoring, reconciliation, and remittance of documents related to loan servicing tasks.
  • Remittance of loan optional insurance and debt protection products for consumer and mortgage loans.
  • Provide customers, servicing personnel, and third parties with timely support when handling verbal and written responses to inquiries via telephone, referral, or letter.
  • Maintain a high level of customer service by adhering to our brand standard (clear, capable, responsive, attitude) and providing accurate information in this manner.
  • Adhere to policies and procedures to ensure compliance with bank, audit, regulatory, and investor guidelines.
  • Provide customer feedback and trends in problems or situations involving various product activities.
  • Work with Supervisor to update/enhance internal/SOP procedures, including but not limited to, identifying gaps in policy and/or procedure.
  • Completion of other duties and special project assignments as needed.

Requirements:

Education: High School or equivalent combination of education and experience required.

Experience: Less than 2 years general office, banking, and/or related experience required; 2-4 years banking operations/servicing preferred.

Salary: $40,000 - $60,000 per year, depending on location and qualifications.

Benefits: We offer competitive salaries, professional development opportunities, bonus benefits, paid time off, and more.



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