Pharmacy Service Associate

2 weeks ago


SaintJeanleBlanc, Centre-Val de Loire, United States Shrivers Compounding Pharmacy Full time

Job Title:
Pharmacy Customer Service Specialist

Department:
Pharmacy

Immediate Supervisor:
Pharmacist in Charge and General Manager

Supervisory Responsibilities:
None

General Overview:

This role is a non-exempt sales position focused on welcoming and assisting customers in a timely, courteous, and professional manner. Attention to detail and organizational capabilities are essential to ensure efficient payment processing for prescriptions and store products.



Key Responsibilities:
1. Welcome and assist customers promptly and professionally.
2. Maintain cleanliness and organization in the assigned area.
3. Demonstrate proficiency in all Front Register Cashier functions.
4. Understand the pharmacy computer system's workflow.
5. Efficiently manage the Prescription bagging system.
6. Generate courier manifests as needed.
7. Process payments and manage daily cash delivery accounts.
8. Assess customer wait times and triage accordingly.
9. Possess general knowledge of DME equipment to assist customers and complete rental and purchase documentation accurately.
10. Manage PSE sales and maintain the signature log.
11. Promote pharmacy programs to each customer.
12. Understand proper pharmacy closing procedures, including restocking.
13. Execute additional tasks as assigned by management.

Education:
High school diploma or equivalent

Experience:
Minimum one year of cashier experience, preferably in a retail pharmacy environment.

Other Requirements:
None

Performance Expectations:
Knowledge:
1. Familiarity with organizational services available to customers.
2. Awareness of product locations within the store to assist customers effectively.
3. Understanding of the phone system, particularly for refill and new prescription calls.

Skills:
1. Ability to make accurate change.
2. Strong organizational and interpersonal skills.
3. Capacity to learn the proper use of mechanical equipment utilized in this role.

Abilities:
1. Manage stressful situations professionally.
2. Work efficiently in a fast-paced environment for extended periods.

Equipment Operated:
Standard retail equipment including POS systems, telephones, copy machines, and fax machines.

Work Environment:
This position operates in a dynamic retail setting, with occasional evening and weekend hours.

Mental/Physical Requirements:
This role involves standing and walking for approximately 90% of the time.

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