Customer Care Specialist

2 weeks ago


SaintJeanleBlanc, Centre-Val de Loire, United States Shrivers Compounding Pharmacy Full time

Job Title:
Pharmacy Customer Service Specialist

Department:
Pharmacy

Immediate Supervisor:
Pharmacist in Charge and General Manager

Supervisory Responsibilities:
None

General Overview:

This role is a non-exempt sales position focused on welcoming and assisting customers in a prompt, courteous, and professional manner. Attention to detail and organizational skills are essential to ensure timely payment for prescriptions and store merchandise.



Key Responsibilities:
1. Welcome and assist customers efficiently and courteously.
2. Maintain a clean, organized, and well-stocked area.
3. Demonstrate proficiency in all Front Register Cashier tasks.
4. Understand the Pharmacy computer system functions, including workflow.
5. Master the Prescription bagging system.
6. Generate courier manifests as needed.
7. Process payments and charges accurately, including daily cash delivery accounts.
8. Assess customer wait times and manage accordingly.
9. Possess general knowledge of DME equipment to address inquiries and complete rental and purchase documentation accurately.
10. Manage PSE sales and maintain the logbook and signature log.
11. Promote pharmacy programs to every customer interaction.
12. Understand proper pharmacy closing procedures, including restocking.
13. Execute additional tasks as assigned by management.

Qualifications:

Education:
High school diploma or equivalent

Experience:
Minimum one year of cashier experience, preferably in a retail pharmacy environment.

Other Requirements:
None

Performance Expectations:
Knowledge:
1. Familiarity with organizational services available to customers.
2. Awareness of product locations within the store to assist customers effectively.
3. Understanding of the phone system, particularly for refill and new prescription calls.

Skills:
1. Ability to make accurate change.
2. Strong organizational and interpersonal skills.
3. Capability to learn the proper use of mechanical equipment used in this role.

Abilities:
1. Ability to manage stressful situations professionally.
2. Capacity to work in a fast-paced environment for extended periods.

Equipment Utilized:
Standard retail machines, including POS systems, telephones, copy machines, and fax machines.

Work Environment:
This position operates in a dynamic retail setting, with occasional evening and weekend shifts.

Mental/Physical Requirements:
Involves standing and walking approximately 90% of the time.

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