Patient Engagement Specialist

2 weeks ago


Dallas, Texas, United States JH Recruiting Full time
Job Overview

Are you enthusiastic about enhancing patient experiences and driving marketing initiatives? JH Recruiting is on the lookout for a committed and professional Patient Engagement Specialist to join our dynamic team. In this versatile position, you will oversee the new patient journey while executing marketing tactics to attract and retain clientele.

Key Responsibilities

Customer Interaction and Initial Impressions:

  • Serve as the main contact for new patient inquiries, ensuring a positive first impression.
  • Handle all incoming patient calls and digital inquiries promptly and professionally, utilizing our CRM system.
  • Respond to incoming inquiries within 10-15 minutes during business hours and within 24 hours outside of business hours.
  • Track all inquiries in the CRM, documenting response times, methods of communication, outcomes, and subsequent steps. The CRM will be accessible to management for regular review.
  • Provide weekly reports to the Practice Administrator detailing lead metrics, including conversion rates, average response times, follow-up processes, and projections.

Marketing Coordination Duties:

  • Oversee social media channels in partnership with the Medical Office Assistant, capturing engaging internal content and creating daily posts.
  • Establish and maintain a comprehensive marketing calendar.
  • Plan, evaluate, and report on marketing events, sharing insights with the leadership team.
Qualifications:
  • Demonstrated experience in an office environment, ideally within a medical or aesthetic setting.
  • Strong grasp of marketing concepts, branding, and strategic planning.
  • Exceptional organizational and multitasking abilities.
  • Analytical mindset with the capability to interpret data and make informed decisions.
  • Proficient in marketing software, CRM systems, and social media platforms.
  • Outstanding verbal and written communication skills.
  • Ability to work autonomously while maintaining effective team communication.


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