Visitor Engagement Specialist

2 weeks ago


Dallas, Texas, United States Dallas Arboretum Full time
Position Overview

The Dallas Arboretum and Botanical Garden is dedicated to fostering a public space that enhances the appreciation, enjoyment, and understanding of horticulture while facilitating educational and research opportunities. Our commitment lies in excellence, inclusivity, effective management, and responsible financial practices.

ROLE SUMMARY:

As a Visitor Engagement Specialist, your primary responsibility will be to ensure that all visitors have a memorable experience by offering assistance via phone and in-person at the ticketing area, while upholding departmental standards and guidelines.

KEY RESPONSIBILITIES:

  • Engage with visitors in a polite and friendly manner, both in person and over the phone.
  • Assist visitors with ticket purchases and inquiries.
  • Provide information regarding general garden-related questions.
  • Uphold and implement the fundamental policies of the Dallas Arboretum.

Qualifications and Skills:

  • Completion of high school education or G.E.D.
  • Experience in customer service is preferred.
  • Strong verbal and written communication abilities.
  • Proficiency in computer applications, particularly Microsoft Office.
  • Physical capability to sit, stand, and walk for extended durations in various weather conditions.
  • Willingness to work flexible hours, including weekends and seasonal evenings.


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