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Client Services Representative

2 months ago

Austin, Texas, United States Eximius Associates Full time
Job Overview

Position Title: Customer Team Member

Company: Eximius Associates

About Eximius Associates: Eximius Associates is a prominent organization recognized for orchestrating upscale corporate gatherings, tailored private events, and leading industry conferences. As we broaden our reach, we remain dedicated to providing exceptional customer support and nurturing a positive, engaging atmosphere.

Role Summary: In the capacity of a Customer Team Member at Eximius Associates, you will be integral in ensuring that our clientele receives outstanding service and enjoys a memorable interaction with our brand. The ideal candidate will be friendly, proactive, and committed to fulfilling customer requirements while surpassing their expectations.

Core Responsibilities:

  • Welcome and interact with customers in a courteous and professional manner, fostering a hospitable environment.
  • Assist customers with inquiries regarding products, offering knowledgeable guidance through our services and options.
  • Efficiently manage customer transactions, including payment processing and handling returns or exchanges.
  • Collaborate with colleagues to guarantee a seamless customer journey.
  • Maintain a tidy, organized, and inviting retail space, ensuring displays are well-stocked and visually appealing.
  • Respond swiftly to customer questions and resolve any issues with professionalism and care.
  • Support marketing initiatives and events, enhancing customer engagement and brand loyalty.
  • Stay updated on our products, services, and promotions to provide customers with accurate and timely information.
  • Contribute to achieving team sales objectives and delivering an exceptional customer experience.
  • Comply with all company policies, procedures, and health and safety regulations to ensure a secure environment for both customers and staff.

Qualifications:

  • Prior experience in customer service, retail, or a similar field is advantageous.
  • Excellent communication and interpersonal abilities.
  • Capability to thrive in a fast-paced setting and manage multiple responsibilities.
  • A positive demeanor with a genuine passion for assisting customers and providing outstanding service.
  • Basic computer skills and familiarity with point-of-sale systems.
  • High school diploma or equivalent; additional qualifications in customer service or retail are beneficial.

What We Provide:

  • Competitive hourly compensation and benefits package.
  • Opportunity to work within a dynamic and supportive team atmosphere.
  • Career growth and advancement prospects.
  • A vibrant and inclusive workplace culture.

Application Process: If you are a customer-focused individual with a dedication to delivering excellent service, we would be pleased to hear from you. Please submit your CV and a cover letter detailing your relevant experience and suitability for this position.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.