Client Relations Specialist
2 weeks ago
Become a part of a dedicated team that prioritizes client satisfaction. At Monica Fernandez-Farmers Insurance Agency, we are seeking a Full-Time Client Relations Specialist who is experienced and passionate about fostering strong client connections. In this position, you will oversee client accounts to ensure enduring business relationships and high levels of customer satisfaction. Your role will be crucial in expanding and nurturing our client base. If you possess outstanding customer service abilities and are devoted to delivering exceptional client experiences, this opportunity may be ideal for you.
Advantages
Competitive Hourly Salary Based on Experience
Standard Monday to Friday Work Schedule
Comprehensive Training Provided
Opportunities for Professional Advancement
Evenings Off
Key Responsibilities
Encourage clients to provide referrals and clarify our referral program.
Manage requests for policy modifications from clients.
Ensure all necessary documentation is collected from clients.
Address all incoming claims inquiries from clients and provide follow-up.
Record each client interaction in our management system.
Warmly welcome all clients entering the office with a friendly demeanor.
Answer incoming calls promptly and efficiently.
Qualifications
Exhibit a genuine eagerness to learn, be resourceful, and open to coaching.
Maintain a positive, enthusiastic, and upbeat attitude.
Demonstrate self-motivation and a strong sense of urgency.
Ability to manage multiple tasks, follow through, and ensure follow-up.
Confident self-starter who excels in independent work.
Strong problem-solving skills.
A valid Property & Casualty insurance license is mandatory.
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