Lead Customer Support Specialist

2 weeks ago


Salt Lake, Utah, United States Wells Fargo Full time

Senior Customer Service Representative

About this position:

Wells Fargo is looking for a Senior Customer Service Representative to enhance our customer service team.

Key Responsibilities:

  • Assist in the development and performance of junior Customer Service Representatives, ensuring they are equipped to handle new services and procedural updates.
  • Provide constructive feedback and propose innovative solutions to improve processes and tools that positively impact customer service.
  • Handle intricate customer support inquiries with expertise.
  • Act as a subject matter expert, guiding less experienced representatives in understanding procedures and achieving productivity goals.
  • Collaborate with team members and communicate effectively with other departments.
  • Support junior representatives and aid management in addressing escalated issues or complaints.
  • Conduct research to resolve complex customer challenges.
  • Identify and recommend areas for service improvement.
  • Engage with both internal and external customers to ensure satisfaction.

Required Qualifications:

4+ years of experience in Customer Service, Financial Services, or Contact Center environments, or equivalent demonstrated through a combination of work experience, training, military experience, or education.

Desired Skills:

  • Ability to thrive in a dynamic, fast-paced environment.
  • Strong organizational, multitasking, and prioritization abilities.
  • Exceptional verbal, written, and interpersonal communication skills.
  • Capability to comprehend client concerns and devise suitable solutions.
  • Basic proficiency in Microsoft Office applications.
  • Adept at navigating various computer systems and utilizing search tools effectively.

Job Expectations:

Willingness to work additional hours as necessary.

Diversity and Inclusion:

At Wells Fargo, we value diversity, equity, and inclusion in the workplace. We encourage applications from all qualified candidates, regardless of background or identity.

Employees are expected to support our commitment to building strong customer relationships while adhering to a culture focused on risk management and compliance. They are responsible for executing all applicable risk programs and ensuring adherence to Wells Fargo policies and procedures.



  • Salt Lake, Utah, United States Adpostman Full time

    Position OverviewThe Customer Support Specialist plays a crucial role in ensuring customer satisfaction by effectively addressing their needs and concerns. This position involves a variety of responsibilities aimed at enhancing the customer experience.Key ResponsibilitiesResponding to customer inquiries via phone and providing assistance with...


  • Salt Lake, Utah, United States Altec Industries , Inc. Full time

    Customer Support Specialist at Altec Industries, Inc.Altec Industries, Inc. stands as a prominent entity renowned for its expertise in design, manufacturing, and service across diverse sectors worldwide. Founded in 1929 and based in Birmingham, Alabama, our commitment to innovation and excellence has established us as a preferred employer for those aspiring...


  • Salt Lake, Utah, United States Marshall Retail Group Full time

    Are you enthusiastic about consumer electronics and audio innovations, particularly in the retail industry? If you enjoy engaging in discussions about leading brands such as Apple, BOSE, and Beats and have experience in retail, we have a fantastic opportunity for you. Join our team as a Part-Time Customer Support Specialist at one of our premier Marshall...


  • Salt Lake, Utah, United States Clicklease LLC Full time

    Job OverviewClicklease LLC is an innovative FinTech organization that is transforming the financial services landscape. Our cutting-edge technology platform and advanced decision-making algorithms are setting new standards in commercial equipment financing. We are looking for enthusiastic and customer-focused individuals to enhance our customer support...


  • Salt Lake, Utah, United States Clicklease LLC Full time

    Job OverviewClicklease LLC is an innovative FinTech organization that is transforming the financial services landscape with its cutting-edge technology and machine-learning solutions. We are on the lookout for enthusiastic and customer-focused individuals to become part of our customer support team.As a Customer Support Specialist at Clicklease, you will...


  • Salt Lake, Utah, United States Clicklease LLC Full time

    Job OverviewClicklease LLC is a dynamic FinTech organization that is transforming the financial services sector with innovative technology solutions. We are on the lookout for enthusiastic and customer-focused individuals to become part of our customer support team.As a Customer Support Specialist at Clicklease, you will serve as the primary contact for our...


  • Salt Lake, Utah, United States Sandata Technologies Full time

    Sandata Technologies - Customer Support Specialist IISandata Technologies stands at the forefront of providing innovative software solutions tailored for home care agencies, managed care organizations, and state payer programs across the United States. Our primary goal is to ensure adherence to regulatory standards while enhancing operational efficiency for...


  • Salt Lake, Utah, United States ServiceTitan Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at ServiceTitan. As a key member of our support operations, you will play a critical role in leading our support team, influencing our company's continued success, and being a key part of the face we display to our customers.Key ResponsibilitiesLead a team...


  • Salt Lake, Utah, United States Inside Real Estate Full time

    Inside Real Estate is seeking a dedicated Customer Support Specialist to join our Referral Network Team. This role is entirely remote and involves engaging with inbound leads from various digital sources, including website forms, phone calls, and text messages. Your primary responsibility will be to connect consumers with real estate agents that best suit...


  • Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this role:Wells Fargo is seeking a Customer Support Specialist to assist in delivering exceptional service to our clients.Key Responsibilities:Provide assistance with financial products and services.Identify and propose enhancements to the customer service experience, ensuring efficient resolution of client...


  • Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this role:Wells Fargo is seeking a Customer Support Specialist to join our Brokerage Services team. In this capacity, you will play a vital role in enhancing the customer experience.Key Responsibilities:Assist clients with financial products and services.Identify and propose enhancements to the customer...


  • Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this position:Wells Fargo is looking for a Customer Support Specialist in the Brokerage Services sector.Key Responsibilities:Assist clients with financial products and services.Identify and implement strategies to enhance the customer service experience, addressing both internal and external inquiries to...


  • Salt Lake, Utah, United States Marshall Retail Group Full time

    Are you enthusiastic about the world of electronics and audio innovations, particularly in the retail landscape? If you enjoy engaging in discussions about renowned brands such as Apple, BOSE, and Beats, and have experience in retail, we have a fantastic opportunity for you. Join our team as a Part-Time Customer Support Specialist at one of our outstanding...


  • Salt Lake, Utah, United States Beauty Industry Group Full time

    Job OverviewWe are in search of a Customer Service Associate (Beauty Specialist) dedicated to assisting our esteemed clients and customers through various communication channels, including email, SMS, and inbound calls. The perfect candidate will possess a strong passion for the beauty sector, a desire to make a meaningful difference, and an interest in a...


  • Salt Lake, Utah, United States BriteCore Full time

    Position OverviewCompany OverviewBriteCore stands at the forefront of cloud-based core insurance software solutions tailored for Property & Casualty Insurers. Our platform empowers businesses to enhance growth, improve operational efficiency, and deliver a seamless customer experience within a rapidly evolving industry. With our comprehensive software,...


  • Salt Lake, Utah, United States Marshall Retail Group Full time

    Are you enthusiastic about consumer electronics and sound technology, particularly in the retail industry? If you enjoy engaging in discussions about renowned brands such as Apple, BOSE, and Beats and have experience in retail, we have an exciting opportunity for you. Join our team as a Part-Time Customer Support Specialist at one of our outstanding ...


  • Salt Lake, Utah, United States Marshall Retail Group Full time

    Are you enthusiastic about technology and audio equipment, particularly in the retail industry? If you enjoy engaging in discussions about renowned brands such as Apple, BOSE, and Beats and have experience in retail, we have a fantastic opportunity for you. Join our team as a Part-Time Customer Support Specialist at one of our outstanding Marshall Retail...


  • Salt Lake, Utah, United States Marshall Retail Group Full time

    Are you enthusiastic about the world of electronics and audio devices, particularly in a retail setting? If you enjoy engaging in discussions about renowned brands such as Apple, BOSE, and Beats, and have experience in retail, we have an exciting opportunity for you. Join our team as a Part-Time Customer Support Specialist with Marshall Retail Group. You...


  • Salt Lake, Utah, United States Britecore Intuitive Web Solutions Full time

    About BriteCore Intuitive Web SolutionsBriteCore Intuitive Web Solutions is a premier cloud-based core insurance software platform tailored for Property & Casualty Insurers. Our innovative software facilitates business expansion, enhances productivity, and delivers a seamless customer experience within a rapidly evolving industry. With the BriteCore Software...


  • Salt Lake, Utah, United States Healthcare Support Full time

    Healthcare Support is currently seeking a traveling CT Imaging Specialist for an exciting opportunity.Position Overview & RequirementsSpecialty: CT Imaging SpecialistField: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 10 hours, daytimeEmployment Type: TravelBenefits: Up to $500 travel reimbursement provided in the first paycheck...