Retail Operations Coordinator

6 days ago


New York, New York, United States Housing Works Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist at Housing Works. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service, driving sales, and supporting the daily operations of our Bookstore & Caf.

Key Responsibilities
  • Provide first-rate customer service, ensuring a positive experience for all customers and donors.
  • Maximize sales and revenue growth through effective sales techniques and product knowledge.
  • Support the daily operations of the Bookstore & Caf, including opening and closing procedures, inventory management, and visual merchandising.
  • Work closely with management to train and develop skills of all employees and volunteers, ensuring a high level of customer service and sales performance.
  • Actively promote upcoming events, sales, and promotions, and cultivate relationships with repeat customers to drive loyalty and retention.
  • Process cash and credit transactions accurately and efficiently, and maintain accurate inventory levels.
  • Stock, clean, and organize the Bookstore & Caf, ensuring a clean and welcoming environment for customers.
Requirements
  • New York Food Protection Certification
  • High School diploma or equivalent preferred
  • At least 1 year of Barista or Food Service experience
  • Flexibility in hours/scheduling, including weekends and holidays
  • Ability to work evenings and weekends required
  • Basic knowledge of Microsoft Word, Excel, and web-based email applications
  • Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages
About Housing Works

Housing Works is a nonprofit organization dedicated to ending the dual crises of homelessness and HIV/AIDS. We provide a range of services, including health care, housing, and job training, to help individuals and families achieve stability and self-sufficiency.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion.


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