Front Desk Team Lead

5 days ago


Boulder, Colorado, United States Hyatt Place Boulder Pearl Street Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hyatt Place Boulder Pearl Street. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading the front desk team, and ensuring a seamless and memorable experience for our guests.

Key Responsibilities
  • Guest Service: Ensure all guests are served promptly and courteously during all shifts, resolving any issues that may arise in a professional and efficient manner.
  • Team Leadership: Assist with training, coaching, and scheduling for the front office team, promoting a positive and productive work environment.
  • Problem Solving: Apply problem-solving skills to resolve guest issues to their satisfaction, working closely with other departments to ensure all guest requests are met.
  • Operational Efficiency: Ensure all front desk checklists and programs are followed, reviewing daily work to confirm it is error-free and maintaining accurate records.
  • Cash Handling: Follow proper cash handling procedures, posting and reconciling charges applied to guest receipts with accuracy and attention to detail.
  • Collaboration: Support the goals of the hotel through teamwork and collaboration with all departments, promoting a culture of excellence and customer satisfaction.
Requirements
  • Previous Experience: Previous customer service experience in a fast-paced, guest-facing environment, as well as cash handling experience.
  • Communication Skills: Strong verbal and written communication skills, with the ability to read, write, type, and use basic technology.
  • Physical Demands: Ability to stand for an entire shift and lift at least 25 pounds.
  • Availability: Availability to work evenings, weekends, and holidays.


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