Front Desk Representative

5 days ago

Boulder, Colorado, United States Sage Hospitality Group Full time

About Us

Sage Hospitality Group is a leading hospitality company that prides itself on providing unique experiences for its guests. We are a team of passionate individuals who are dedicated to delivering exceptional service and creating memorable moments for our guests.

Job Overview

The Front Desk Representative will be responsible for providing professional and courteous service to arriving, departing, and in-house guests. This includes responding to inquiries, providing accurate and timely information, and ensuring that guests are satisfied with their stay.

Responsibilities

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guest satisfaction and timely room assignments.

  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sell.

  • Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy, and revenue.

  • Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.

  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

  • Maintains a friendly, cheerful, and courteous demeanor at all times.


Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures, and knowledge of computerized cash register systems.

  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

  • Must be fluent in oral and written English.

  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.


Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to read written communiques and monochrome computer screen.

  • Must be able to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.

  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

  • Mobility - must be able to reach all areas of hotel to assist clients.

  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.


Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

  • Paid Sick Time (Part & Full Time)

  • Employee assistance program (Part & Full Time)

  • Great discounts on Hotels, Restaurants, and much more (Part & Full Time)

  • Medical, dental, & vision insurance (Full Time Only)

  • Health savings and flexible spending accounts (Full Time Only)

  • Basic Life and AD&D insurance (Full Time Only)

  • Paid time off for vacation, and holidays (Full Time Only)

  • Tuition Reimbursement (Full Time Only)


Salary

USD $17.00 - USD $20.00 /Hr.

ID: 2024-24615

Position Type: Regular Full-Time

Property: Embassy Suites Boulder

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $17.00/Hr.

Max: USD $20.00/Hr.

Tipped Position: No

EOE Protected Veterans/Disability

  • Front Desk Team Lead

    5 days ago

    Boulder, Colorado, United States Hyatt Place Boulder Pearl Street Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hyatt Place Boulder Pearl Street. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading the front desk team, and ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesGuest Service:...

  • Front Desk Team Lead

    3 days ago

    Boulder, Colorado, United States Hyatt Place Boulder Pearl Street Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hyatt Place Boulder Pearl Street. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading the front desk team, and ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesGuest Service:...

  • Front Desk Patient Coordinator

    4 days ago

    Boulder, Colorado, United States Clinica Family Health Full time

    Job SummaryClinica Family Health is seeking a highly skilled and detail-oriented Front Desk Patient Coordinator to join our team. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesFront Desk Operations: Manage the front desk...

  • Front Desk Sales Associate

    5 days ago

    Boulder, Colorado, United States Scenthound South Boulder, CO Full time

    About the PositionThe Sales & Front Desk Associate is a key role at Scenthound South Boulder, CO, focused on selling Care Club memberships while providing exceptional service to every customer. This position requires a sales-driven individual with excellent customer service skills, computer proficiency, and a passion for dogs and dog health & wellness.Key...

  • Visitor Services Representative

    1 week ago

    Boulder, Colorado, United States University of Colorado Boulder Full time

    Job SummaryThe University of Colorado Boulder Museum is seeking a highly skilled Visitor Services Representative to provide exceptional customer service, retail support, and security to museum patrons. This role is responsible for supplementing permanent security/visitor services personnel and supporting front desk operations, opening and closing of the...

  • Customer Service Representative

    6 days ago

    Boulder, Colorado, United States The Lash Lounge Full time

    About The Lash LoungeThe Lash Lounge is a premier salon chain with over 100 locations in the United States, specializing in semi-permanent eyelash extensions and a range of other services.Job SummaryWe are seeking a highly motivated and experienced Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing an...

  • Guest Services Representative

    3 days ago

    Boulder, Colorado, United States Stonebridge Companies Full time

    Job Summary:The Guest Services Agent will serve as the primary contact for all guests throughout their stay, providing exceptional service and ensuring a seamless experience. This role is responsible for checking guests in and out of the hotel, handling reservations, and resolving any guest complaints or issues.Key Responsibilities:Operate the front desk...

  • Customer Service and Sales Representative

    2 weeks ago

    Boulder, Colorado, United States Scenthound Full time

    Benefits:401(k)Dental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementTraining & developmentVision insurancePerks and Benefits:Clear career progression towards Management roles and additional opportunitiesCompetitive hourly wage, supplemented by tips and sales bonusesComprehensive medical, dental, and...

  • Customer Service Representative

    3 days ago

    Boulder, Colorado, United States The Lash Lounge Full time

    About The Lash LoungeThe Lash Lounge is a leading provider of semi-permanent eyelash extensions and related services. With over 100 locations across the United States, we offer a comprehensive range of treatments, including perming, tinting, threading, and more.Our MissionWe strive to create a warm and inviting atmosphere, prioritizing the health and...

  • Night Auditor

    2 months ago

    Boulder, Colorado, United States Sage Hospitality Group Full time

    Why us?Night AuditorFront Desk 11pm-7am$19-$22/hrUniquely Colorado Crafted and located in the new Heart of Boulder, The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder – Canyon Boulevard & 28th Street) is your new urban retreat. Step foot into the space, and you will experience the attention to detail of these inspired properties.Come join...

  • Night Auditor

    1 month ago

    Boulder, Colorado, United States Sage Hospitality Group Full time

    Why us?Why us?Uniquely Colorado Crafted and conveniently located in Boulder Southeast, The Homewood Suites Boulder is your new urban retreat. Step foot into the space, and you will experience the attention to detail of this inspired property.The Perks:Sage Hotel & Restaurant Discounts across the USPaid Sick Time from Day 1401(k) + Company MatchHilton...

  • Client Relations Specialist

    2 weeks ago

    Boulder, Colorado, United States Slade Glass Full time

    ORGANIZATION: Slade Glass is a family-owned enterprise dedicated to the glass and glazing sector, providing exceptional services in both residential and commercial glass installation, repair, and replacement. With a legacy of serving clients in Northern Colorado since 1961, we cater to homebuilders, remodelers, institutions, and commercial...

  • Medical Office Coordinator

    5 days ago

    Boulder, Colorado, United States Boulder Medical Center Full time

    Job SummaryBoulder Medical Center (BMC) is seeking a highly skilled and customer-focused Medical Office Coordinator to join our team. As a Medical Office Coordinator, you will be responsible for providing exceptional patient service, managing front desk operations, and ensuring seamless communication between patients, providers, and staff.Key...

  • Client Relations Specialist

    2 weeks ago

    Boulder, Colorado, United States Slade Glass Co Full time

    ORGANIZATION: Slade Glass Co. is a family-owned enterprise dedicated to the glass and glazing sector, offering comprehensive services in both residential and commercial glass installation, repair, and replacement. With a legacy of serving clients in Northern Colorado since 1961, we cater to a diverse clientele including homebuilders, remodelers,...

  • Bilingual Customer Service Representative

    1 week ago

    Boulder, Colorado, United States Via Mobility Services Full time

    Position OverviewAre you skilled in customer support and adept at managing multiple tasks simultaneously?Do you aspire to positively impact your community and leave work feeling fulfilled?Are you seeking a role within a company that fosters a familial atmosphere?Do you thrive in an independent work environment while still being part of a cohesive team?If you...

  • Guest Service Ambassador

    4 days ago

    Boulder, Colorado, United States St Julien Hotel & Spa Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our Front Desk team at St Julien Hotel & Spa. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesProvide warm and welcoming...

  • Bell/Valet Associate

    5 days ago

    Boulder, Colorado, United States St Julien Hotel & Spa Full time

    Job SummaryWe are seeking a highly skilled and friendly Bell/Valet to join our team at St Julien Hotel & Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.Key ResponsibilitiesGuest Greeting and AssistanceWelcome and...

  • Guest Service Ambassador

    8 hours ago

    Boulder, Colorado, United States St Julien Full time

    Job SummarySt Julien Hotel & Spa is seeking a highly skilled and customer-focused Guest Service Representative to join our Front Desk team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesGuest Service: Welcome guests to...

  • Client Relations Specialist

    2 weeks ago

    Boulder, Colorado, United States Slade Glass Co Full time

    ORGANIZATION: Slade Glass Co. is a family-owned enterprise dedicated to all facets of glass installation, repair, and replacement for both residential and commercial clients. With a legacy of service in Northern Colorado, we cater to homebuilders, remodelers, institutions, and commercial contractors.GENERAL PURPOSE OF JOB: This position is ideal for a...

  • Customer Service Representative

    5 days ago

    Boulder, Colorado, United States Applebee's Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our Front of House team at Applebee's. As a Cashier / Front of House, you will play a vital role in providing exceptional service to our guests, ensuring a memorable dining experience.Key Responsibilities:Assist guests in selecting menu items and provide recommendations to...